Adobe Rush Constantly Crashing

[lance_3421]

Adobe Rush continues to crash in a large projects.

Making work ability very difficult and time-consuming.

Sometimes it will crash, and all these all audio on project after hours have been dedicated.

Possible issue with latest iOS update.

Picture of completed project ready for export, but after final crash, Adobe lost all audio on clips.

If I reload the clips, they reload with no audio.

If I start a new project though the audio, but then I can't copy and paste my personal commentary. 

[Kartika Rawat]

Hi lance_3421!

I’m sorry to hear about the issues you're experiencing with Adobe Rush crashing. You can try few things to resolve the issue:

Clear Cache: Adobe Rush can sometimes encounter issues when its cache becomes full. Try clearing the cache by going to Settings > Storage & Cache within Adobe Rush, and selecting Clear Cache. This might help resolve performance issues related to large projects.

Project File Size and System Resources: Large projects can sometimes strain device resources, particularly on mobile devices. Consider optimizing your project by breaking it into smaller segments. You can export sections individually and then combine them later in a new project.

Let us know how it goes.

Thanks,

KR

[lance_3421]

I'm not seeing that option 

[Lira_Lira_Lira]

Hello Adobe Team,

I’ve followed all the steps you suggested, including uninstalling and reinstalling the app, restarting my computer multiple times, and even deleting the folder and clearing the Premiere Rush database to address the issues. Unfortunately, nothing seems to be working, and the problem persists on my PC.

I’m really frustrated because the performance issues are still there, and it's slowing down my ability to meet deadlines. Right now, I’m forced to work from my phone, waiting for my files to load from the cloud in order to continue the project.

I truly appreciate all the help, but at this point, it seems like there may be a deeper issue that needs to be addressed on Adobe’s end. It would be great if we could get a fix as soon as possible, especially since this is affecting workflow and productivity.

Thank you so much for your attention to this matter. I look forward to hearing from you with a solution or have it work by the time I wake up.

[Melody 5E96]

I am having the exact same issue--app keeps crashing. have cleared cache in Rush; cleared cache on computer, deleted and reinstalled adobe suite and rush, restarted computer, etc. Super glitchy and the file I am working on is very small. Wasting so much time on this issue. 

[lance_3421]

Sry I had a lot of typos in the original post here's an edited version 

Adobe Rush continues to crash on large projects making work ability very difficult and time-consuming.

Sometimes it will crash and all the audio on the project is lost after hours have been dedicated.

Possible issue with latest iOS update.

Picture of completed project ready for export, but after final crash, Adobe lost all audio on clips.

If I reload the clips on the same project they reload with no audio.

If I start a new project the audio will load, but then I can't copy and paste my personal commentary. So it's like a full restart of the project.
The app has crashed about 20 times per hr on more than 30 projects over 40 plus days. 

[nardos_6082]

Are you still experiencing this issue, because it has been happening to me for days. I can't even get a project started because it just crashes before it even opens

[Mike_Levach3838]

Same issue happening on our Asus with 32gb ram.  I've limited everything but windows and rush running. 

[KShinabery212]

Interesting. I have been using Rush the past couple of months both on PC and Phone and no issues.

One thing I always do when I run into issues with video applications on my computer is make sure that everything on my computer is up to date... and that there are no new updates.
Drivers and everything.
Usually that solves all issues.