• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe Rush won't open. Hangs on loading importerquicktime.prm.

New Here ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

I have seen articles that suggest creating a local or admin profile.  This is a work computer in a microsoft a/d environment so that isn't going to happen.  The issue I am running into is that Rush hangs while on the loading importerquicktime.prm.

I have updated drivers, uninstalled/reinstalled adobe rush and removed preferences.  Rush still hanging up on loading.  Please help

TOPICS
Freeze or hang

Views

326

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 28, 2023 Nov 28, 2023

Wow. Rotten luck, @Gregory32866445z3f7. I hope you can recover from this issue. Let us know if we can assist at all.

 

Thanks,

Kevin

Votes

Translate

Translate
Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

Copy link to clipboard

Copied

Hi there!

Sorry to see that. Could you try running the application Run as an admin? Right-click on the app icon.

Disable antivirus. If installed.

 

Let us know how it goes.

Thanks,

Kartika

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 07, 2021 Dec 07, 2021

Copy link to clipboard

Copied

I have the exact same problem. already tried the suggested.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 22, 2023 Nov 22, 2023

Copy link to clipboard

Copied

me too... searching for solutions...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

Hi, @Gregory32866445z3f7?

I read about your issue. I am having similar issues pretty frequently on v.24.0, macOS Ventura 13.4 and an M1 MacBook Pro. What is your setup? Sorry for the problems.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

I'm on a 2019 Intel Macbook Pro running Sonoma. I lost all data when my logic board went out about 2 months back, and time machine couldn't seem to reload data via my backups. So it's been a rough process.

 

I did try creating a new mac user account and Rush works perfectly there. I might just break down and migrate all my data over from my current mac — kind of a nightmare, since I've already done this twice in the last three weeks. But oh well...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 28, 2023 Nov 28, 2023

Copy link to clipboard

Copied

LATEST

Wow. Rotten luck, @Gregory32866445z3f7. I hope you can recover from this issue. Let us know if we can assist at all.

 

Thanks,

Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines