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App crashes. Can't share or export project

New Here ,
Nov 22, 2021 Nov 22, 2021

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I can't work more than 3 minutes without the app crashing on my desktop. I'm trying to export the project or sync it so I can export it from another device but the process takes longer than 3 mins so the app crashes. How can I fix this ? Is there anyway I can manually copy the project to another device to try it from there? I'm completely stuck right now and out of ideas.  

 

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Cloud sync , Crash , Export

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correct answers 1 Correct answer

New Here , Nov 24, 2021 Nov 24, 2021

Unfortunately this didn't help either. This issue seems to have started after I upgraded to Windows 11 as far as I can tell. In any case I was able to partly sync the project and manually add assets to the cloud and then link them to my phone and finally I was able to export the project from there. I'm glad it worked but it was painfull and I definitely can't use the desktop app until this is fixed. 

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Community Expert ,
Nov 23, 2021 Nov 23, 2021

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  1. Close out your project, and sign out of Rush and Creative Cloud.
  2. RESTART YOUR COMPUTER, and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
  3. Sign back into your Creative Cloud Desktop App.
  4. Hold CTRL/CMD + SHIFT buttons while starting Adobe Rush - this will tell Rush you want a "fresh start" without losing your projects; it will open the Starter Tutorial like you were starting for the first time - simply close the tutorial, and your projects will be available.
  5. Open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go... but just in case:
    IF NEEDED:
    • double check that any Adobe Fonts you may be using are activated and connected
    • re-add any missing assets to the project bin
  6. Last Resort: DUPLICATE the project and try working from the fresh copy.


    Hope this helps!
Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Unfortunately this didn't help either. This issue seems to have started after I upgraded to Windows 11 as far as I can tell. In any case I was able to partly sync the project and manually add assets to the cloud and then link them to my phone and finally I was able to export the project from there. I'm glad it worked but it was painfull and I definitely can't use the desktop app until this is fixed. 

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Community Expert ,
Dec 05, 2021 Dec 05, 2021

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Sorry to hear this, but glad you were able to finally get an export. (Also appreciate your feedback on Rush on Win 11 - holding off on upgrading!) 😉 

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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New Here ,
Jan 15, 2022 Jan 15, 2022

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This sounds like my problem.  I won't be able to use this program either unless it is fixed.  It was brutal.  I just love this program, though...I'll be around waiting for it to be fixed.  Please let me know!!

Maggie

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New Here ,
Jan 15, 2022 Jan 15, 2022

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I had something due today and I was up all night working on this.  I tried everything and eventually did it in pieces.  I broke everything down into pieces that could be worked with in less than a minute.  I managed to export it in pieces and put it together in another program altogether.  I am heartbroken because I love this program and love how it works with Premiere Pro.  I obviously can't keep doing this.  

 

I would love other ideas, too!!

Maggie

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