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Enea21884410yr5u
Participant
November 22, 2021
Answered

App crashes. Can't share or export project

  • November 22, 2021
  • 2 replies
  • 1227 views

I can't work more than 3 minutes without the app crashing on my desktop. I'm trying to export the project or sync it so I can export it from another device but the process takes longer than 3 mins so the app crashes. How can I fix this ? Is there anyway I can manually copy the project to another device to try it from there? I'm completely stuck right now and out of ideas.  

 

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Correct answer Enea21884410yr5u

Unfortunately this didn't help either. This issue seems to have started after I upgraded to Windows 11 as far as I can tell. In any case I was able to partly sync the project and manually add assets to the cloud and then link them to my phone and finally I was able to export the project from there. I'm glad it worked but it was painfull and I definitely can't use the desktop app until this is fixed. 

2 replies

M
Marguerite22665174c80v
Participant
January 15, 2022

I had something due today and I was up all night working on this.  I tried everything and eventually did it in pieces.  I broke everything down into pieces that could be worked with in less than a minute.  I managed to export it in pieces and put it together in another program altogether.  I am heartbroken because I love this program and love how it works with Premiere Pro.  I obviously can't keep doing this.  

 

I would love other ideas, too!!

Maggie

anissa_thompson
Community Expert
anissa_thompsonCommunity Expert
Community Expert
November 23, 2021
  1. Close out your project, and sign out of Rush and Creative Cloud.
  2. RESTART YOUR COMPUTER, and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
  3. Sign back into your Creative Cloud Desktop App.
  4. Hold CTRL/CMD + SHIFT buttons while starting Adobe Rush - this will tell Rush you want a "fresh start" without losing your projects; it will open the Starter Tutorial like you were starting for the first time - simply close the tutorial, and your projects will be available.
  5. Open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go... but just in case:
    IF NEEDED:
    • double check that any Adobe Fonts you may be using are activated and connected
    • re-add any missing assets to the project bin
  6. Last Resort: DUPLICATE the project and try working from the fresh copy.


    Hope this helps!
Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
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Enea21884410yr5uAuthorCorrect answer
Participant
November 25, 2021

Unfortunately this didn't help either. This issue seems to have started after I upgraded to Windows 11 as far as I can tell. In any case I was able to partly sync the project and manually add assets to the cloud and then link them to my phone and finally I was able to export the project from there. I'm glad it worked but it was painfull and I definitely can't use the desktop app until this is fixed. 

    anissa_thompson
    Community Expert
    anissa_thompsonCommunity Expert
    Community Expert
    December 6, 2021

    Sorry to hear this, but glad you were able to finally get an export. (Also appreciate your feedback on Rush on Win 11 - holding off on upgrading!) 😉 

    Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
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