Questions

I love it so much. It's the only editing software I've been using for the past 2 years. Thanks to Rush, I have multiple accounts with a combined total of 340k followers. Rush is perfect for my lazy style of editing. Also, Rush has an audio feature that lets you maintain pitch or not maintain pitch and premiere doesn't have that feature (I don't think). Everything on Rush is so simple and fast to use! Please don't delete it. If you do delete it, can you give me some special access so I can keep it please

Dear Adobe,I understand that you are discontinuing RUSH soon. I loved this editing program and have used it over the last 5 years to make hundreds of short videos.  Just recently I lost access to everything, and seem to get back into my account.  Please 1) assist me to retrieve my files under the name - Michelle Baruch and 2) Advise me how I can save them/back them all up before you guys close up shop.Sincerely,Michelle - a very worried Adobe client

When I finished my video it was all black and wouldn’t let me see anything I had made.

Hi, Now that Premeire Rush has been discontinued, I am wondering how do I go about accessing the projects that are stored on my device (this is an iPhone 13) I do not want to loose them.  Thank you

Hi, How to lower the sound track at the end of a movie ? Thanks !

I have been receiving the "No network connection. Only projects you have previously opened on this device will be available." I am fully connected to the Wifi so I'm not sure why I keep getting this message!

Hi. In the Edit window, when I try to adjust any of the value amounts of a slider (blue arrow in attached) using my keyboard arrows the amounts increases or decreases by 1.00. Is it possible to change this setting so that it increases/decreases by 0.50, or for any amount I want? Thanks.

everytime i try to export my project the app crashes and closes down. i've spent about 4 hours on this what a complete waste, is there any way to fix this? also is there anyway to refund premium?

"A font that is required for this export has changed"  Any idea what this means, or how I can fix it? It has been happening more often. 

I see desktop version on YouTube but how do I save a graphic template after modifying to be reused on other projects? I see alot on desktop version but nothing on how to do it with mobile version. Thanks 

I am making text-based videos using PowerPoint exported video (with animation) and my voice recording. I basically only use the split function in Premiere Rush to match the timing between my voice and the animation. The preview from the edit screen looks perfect, but after exporting it to an MP4 file, some of the transitions are jerking at a weird spot. Like the one in the screenshot below. Also, see the full video attached. 

When going to export my video to my computer, I get this error message about the HEVC codec. I was informed by an Adobe employee that Premiere Rush is free. Additionally, I never received this message any of the times when I had an active Adobe plan. 

Everytime I export a file, the final video glitches and becomes choppy. It's so frustrating. Maybe 1 out of every 20 export actually comes out good. The rest of the time it's a nightmare. It typically takes me about an hour to finally get a project exported without the glitching. Why am I paying for this?

I am a youtuber and i am having an issue recently where i am trying to combine 2 videos and they are not going to youtibe properly. Does anyone know what the fix is?

I just updated my Mac to the latest operating system, and the premier rush project I was working on appears in “projects” as a thumbnail, but nothing happens when I click it.  all other projects open as normal.  I also tried to open it in Premier Pro, but the same thing happens.  others open, but this one does not, although there is a thumbnail.  its a rather long video with a lot of editing hours, would love not to lose it!

I have been using Premiere Rush for converting audio tapes from mp3 to mp4 to upload.I have not finished the project and just went to open it and it is gone from my apps.I asked the virtual helper but it kept linking me to Premiere, Rush appears to have disappeared completely. I know it is being discontinued and had posted previously about this so please do not post links to tutorials for Premiere as I neither want nor need it.The only thing I have changed at this end was my subscription from monthly to annual and in doing so Rush appears to have been removed. I have been a subscriber for about twenty years.To cut a long story short where on earth is it, are you hiding it?

Hi There Please do not Discontinue until 4040 I need to use to edit my videos in 2031-2033 and in the future would like to discontinue later in 4040 Thank You Kevin 

Hi, I'm on iOS 18.4.1 and premiere rush just won't load. I tried uninstalling, singing out and changing network, nothing help. I didn't have any issues before. If I try to select videos for editing, it won't let me create the project. Any tips please?

Bom dia,  usei o Premiere Rush versao desktop com preset exportacao em 4K mas o youtube nao reconhece o video como 4K, apenas HD.Fiz diversos videos utilizando como base arquivos com dimensoes de 3240 x 5760 pixels, configurei como 16:9 em modo vertical.  Tudo ocorre sem problemas ate a exportacao. Nesse ponto escolho o preset YT 4K , o video eh exportado sem problemas. A questao eh que ao fazer upload para o youtube ele nao reconhece o video como 4K.Acredito que as dimensoes do video exportado estao fora dos padroes para 4K  ja que o video exportado tem 1296 x 2304 pixels enquanto outros videos feitos em outro software tem 2160 x 3840 pixels e estes sao reconhecidos como 4K.O software nao me permite editar os presets para colocar outra resolucao manualmente.

Hi, I've been creating 1080p videos on mobile in Rush and exporting, but my latest video, on export, has stuttering lagging video for the last 5 minutes. Haven't encountered this issue before. Videos are simple single source (GoPro 9 @1080p 25fps) edits with two tracks max video, a couple of basic titles, and music. Latest video is 20:26 duration, stuttering consistently starts around 15min. No issues with playback in the editorO/S is Android 11Samsung Galaxy S20FE SM-G780G/DSWith 500GB MicroSD expansion Previous longest video was 14:44 Is it just a performance limit on my hardware and/or app? Thanks! Andrew

Good day I am new to premier rush - how do I prevent a video ending with a black frame. I have added a company logo at the end of the video and it should end with the logo, but it ends with a black frame Regards,Simone

Hi, How to change background software