crashing while export

Forum|Forum|8 months ago
June 14, 2025
4 replies
247 views

everytime i try to export my project the app crashes and closes down. i've spent about 4 hours on this what a complete waste, is there any way to fix this? also is there anyway to refund premium?

Kevin-Monahan

Community Manager

Hi,

Check to see if you have enough storage on your iPad. For any financial issues, please contact us: https://helpx.adobe.com/contact.html

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

H

holly_3682Author

Participating Frequently

yep i have over 100gb free storage on my ipad yet still doesnt allow me to export and the app just crashes

Kevin-Monahan

Community Manager

Does it crash at the same place every time? If so, remove any effects that are in place there.

Cheers,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

H

holly_3682Author

Participating Frequently

premiere rush on ipad

kglad

Community Expert

what app?

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