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holly_3682
Participating Frequently
Jun 14, 2025 3:09 AM UTC
Answered

crashing while export

everytime i try to export my project the app crashes and closes down. i've spent about 4 hours on this what a complete waste, is there any way to fix this? also is there anyway to refund premium?

    Kevin-MonahanCorrect answer
    Community Manager
    Sep 3, 2026 5:29 PM UTC

    @holly_3682,
    I hope you solved this. It sounds like you have a corrupt clip or sequence. Try swapping out the first clip If that doesn’t work, see if another project can export. Rush support will soon end. I recommend Premiere Mobile now. 

    Take Care,
    Kevin

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    9 replies

    Adorable_smartsb205
    Adorable_smartsb205
    Participating Frequently
    Sep 6, 2026 12:22 PM UTC

    I’ve seen export crashes like this happen when a specific clip or effect causes a problem during rendering. If it crashes at the same point every time, I’d try removing or replacing the clip/effect around that section first. It may also be worth testing a small section of the project separately to narrow down what is causing the crash.

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jun 16, 2025 8:19 PM UTC

    Hi,

    Check to see if you have enough storage on your iPad. For any financial issues, please contact us: https://helpx.adobe.com/contact.html

     

    Thanks,
    Kevin

     

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    holly_3682Author
    Participating Frequently
    Jun 16, 2025 11:52 PM UTC

    yep i have over 100gb free storage on my ipad yet still doesnt allow me to export and the app just crashes

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jun 18, 2025 10:42 PM UTC

    Does it crash at the same place every time? If so, remove any effects that are in place there.

     

    Cheers,

    Kevin

     

     

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jun 14, 2025 3:42 AM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
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    holly_3682Author
    Participating Frequently
    Jun 14, 2025 3:14 AM UTC

    premiere rush on ipad

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jun 14, 2025 3:12 AM UTC

    what app?

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