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CariY
Participant
Jul 1, 2025 10:21 PM UTC
Answered

Error message when exporting to my computer

When going to export my video to my computer, I get this error message about the HEVC codec. I was informed by an Adobe employee that Premiere Rush is free. Additionally, I never received this message any of the times when I had an active Adobe plan.

 

    Kevin-MonahanCorrect answer
    Community Manager
    Sep 3, 2026 5:41 PM UTC

    Hi @CariY,

    Thanks for clarifying. Premiere Rush does have a free Starter version with unlimited exports, but HEVC codec support requires a paid plan that includes Rush Premium.

    Since you no longer have an active subscription, that's why you're seeing the HEVC message.

    As a workaround, you can convert the HEVC source clips to H.264 before importing them into Rush. If you don't have Media Encoder, a free utility such as Shutter Encoder or HandBrake can do this.

    Sorry for the confusion.

    Thanks,
    Kevin

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    4 replies

    freeheelpete
    freeheelpete
    Participant
    Jul 2, 2025 7:46 PM UTC

    Exect same issue here.

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      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Jul 7, 2025 7:38 PM UTC

      Which subscription plan do you have?

       

      Thanks,
      Kevin

       

      Translate
      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      CariYAuthor
      Participant
      Jul 12, 2025 1:28 AM UTC

      Hi! I currently don't have an active subscription. Premiere Rush is free with limited access to some of its features, correct?

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