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Michelle Baruch
Participant
September 23, 2026
Answered

Adobe Staff Pls help me with Rush! Urgent

Dear Adobe,

I understand that you are discontinuing RUSH soon. 
I loved this editing program and have used it over the last 5 years to make hundreds of short videos.  
Just recently I lost access to everything, and seem to get back into my account.  Please 1) assist me to retrieve my files under the name - Michelle Baruch and 2) Advise me how I can save them/back them all up before you guys close up shop.

Sincerely,

Michelle - a very worried Adobe client

Kevin-MonahanCorrect answer
Community Manager
October 6, 2026

Hey ​@Michelle Baruch,

Thanks for the post. Cloud Sync was closed down a few years ago, so if you did not retrieve the videos from the Cloud at that point and download them to your computer, I’m afraid they’re no longer available. Sorry about that. See if these projects might still be on a mobile phone or tablet. in that case, you might still be able to retrieve the projects. Hope the info helps. 

Thanks,
Kevin

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1 reply

Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
October 6, 2026

Hey ​@Michelle Baruch,

Thanks for the post. Cloud Sync was closed down a few years ago, so if you did not retrieve the videos from the Cloud at that point and download them to your computer, I’m afraid they’re no longer available. Sorry about that. See if these projects might still be on a mobile phone or tablet. in that case, you might still be able to retrieve the projects. Hope the info helps. 

Thanks,
Kevin

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