• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

App crashes constantly

Community Beginner ,
Jul 20, 2023 Jul 20, 2023

Copy link to clipboard

Copied

I've been having major issues with the iPhone app crashing constantly. It takes 7 or 8 tries to export a video. Now, I can't even edit. I make one or two edits, and it crashes. Then if I do get to actually make any edits and am able to get it exported, the video is glitchy. The glitching is not new but the crashing is. App is up to date as far as I can tell. Any idea how to fix? Thank you!

TOPICS
Crash

Views

175

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jul 21, 2023 Jul 21, 2023

Hi there!

Sorry about the trouble. What's the source of the media files? Do you see any error codes or messages when it crashes? 

Does it happen with a specific project?

Let us know.

 

Thanks,

Kartika

Votes

Translate

Translate
Adobe Employee ,
Jul 21, 2023 Jul 21, 2023

Copy link to clipboard

Copied

Hi there!

Sorry about the trouble. What's the source of the media files? Do you see any error codes or messages when it crashes? 

Does it happen with a specific project?

Let us know.

 

Thanks,

Kartika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 21, 2023 Jul 21, 2023

Copy link to clipboard

Copied

Hi Kartika,

 

These are iPhone videos that I'm editing in the iPhone app. There are no codes, warnings, or messages when crashing. The app just closes completely. This has happened multiple times with every single project for the past few weeks. The glitching in the finished product seems to happen any time I crop a video in the app. 

Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

Copy link to clipboard

Copied

Hi! Are there any effects or titles added to the project? Can you share the logs? Tap the gear icon on the top right >Preferences > Share logs.

 

Thanks,

Kartika

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 17, 2023 Aug 17, 2023

Copy link to clipboard

Copied

LATEST

Did you sort this?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines