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App issues

New Here ,
Jun 16, 2021 Jun 16, 2021

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Hey people ! I literally just spend 4 hours editing a video and as I was exporting it the app dropped and then when I opened again it told me that it can't open my file , I have turn my phone on and off and also deleted the app and back on but it doesn't let me see it , says that can't open it ! This is all done on my phone , any ideas of how I can recover that video ? 

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Crash , Error or problem

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Hi Andres!

Sorry for the trouble. We can get this checked.

  • Which device are you using?
  • What type of media files are you using (codec/ format, frame rate, frame size)?
  • Do you have any effects/ titles added to the project?

 

Let us know. 

Thanks,

Kartika

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