Skip to main content
A
andres98A7
New Participant
June 16, 2021
Question

App issues

  • June 16, 2021
  • 1 reply
  • 138 views

Hey people ! I literally just spend 4 hours editing a video and as I was exporting it the app dropped and then when I opened again it told me that it can't open my file , I have turn my phone on and off and also deleted the app and back on but it doesn't let me see it , says that can't open it ! This is all done on my phone , any ideas of how I can recover that video ? 

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 17, 2021

Hi Andres!

Sorry for the trouble. We can get this checked.

  • Which device are you using?
  • What type of media files are you using (codec/ format, frame rate, frame size)?
  • Do you have any effects/ titles added to the project?

 

Let us know. 

Thanks,

Kartika

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices