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App not opening

New Here ,
Oct 19, 2020 Oct 19, 2020

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Okay so I use iPad (7th generation) iOS version 13.7 I actively use adobe premier rush. I was editing a video with footage recorded on the phone camera and screen recorded media. I had just finished editing my video, which was about 25 minutes long, when the app started glitching. I click on the icon and it pulls up the opening page stays there for a minute and then force closes. C59E7AF5-CA4C-4E25-8794-82DAAD6ABA9E.png

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Crash , Error or problem , Freeze or hang , Performance

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Community Expert ,
Oct 19, 2020 Oct 19, 2020

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Moved to Rush forum.

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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That's....frustrating.

Let me know if you've already tried the basics – uninstall & reinstall the app! Do you have another device you can use Rush on? 

 

Caroline

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New Here ,
Oct 20, 2020 Oct 20, 2020

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I didn't completely uninstall the app I offloaded which deleted the app but keeeps the data and then re downloaded it and still the same thing. I'm a little scared to uninstall because I don't want my work to delete. I do have another device with rush but I don't have the premium which allows them to synch and I would be okay with getting it but I'm not sure if that will automatically synch the last project from my tablet to my phone especially since I can't even open the app 

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Just had a similar issue. App started acting glitchy now it wont open....VERY Frustrated. I pay how much a month for this POS.

 

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