Cant find media cache in mobile/android.

[Cyantist13]

I am using Premiere Rush to trim down a long video, but when I export it the video playback on my phone always freezes at a little after 10 minutes. I watched a video where a guy on windows had the same problem and fixed it, and it involved going into preferences and clearing the media cache. I went into preferences on my mobile device, and there's nothing about a media cache there. (I'm on the free plan so I can't sync to my computer) Is this feature exclusive to computers?

[Kevin-Monahan]

Hi, @Cyantist13,

Thanks for the note. Have you tried going to the phone's settings, selecting the Rush app and deleting its data/cache manually? Let us know if that works.

Thanks,
Kevin

[Cyantist13]

I did try that, but the issue still persisted. I used the free trial of premiere pro and just synced it to my computer and cleared the media cache on my computer to do it. But I would prefer to not pay a monthly fee in order to stop facing this problem.

[Kevin-Monahan]

Hi,

Deleting the app, then reinstalling it would probably work too, but is also a painful step. I do understand the frustration around this problem. Sorry.

Thanks,

Kevin