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Doesn’t open, small circle keeps spinning for hours

New Here ,
Feb 14, 2023 Feb 14, 2023

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Most of the times I try to open Rush on my ipad mini 6th gen or on my iphone 14 pro max i get a small blue circle spinning for hours. Rush doesn't meant to be a "rush" app. It is so frustrating. I pay a lot on adobe cc and I don't understand this kind of issues.

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Freeze or hang , Import , Mobile version

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correct answers 1 Correct answer

Community Expert , Feb 14, 2023 Feb 14, 2023

Are you on a strong WiFi network? You might also check that you're logged into the Creative Cloud Mobile App.

 

If you're still having trouble, you might contact Adobe's support (this is the user-to-user forum):

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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Are you on a strong WiFi network? You might also check that you're logged into the Creative Cloud Mobile App.

 

If you're still having trouble, you might contact Adobe's support (this is the user-to-user forum):

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New Here ,
Feb 22, 2023 Feb 22, 2023

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Thanks. I was at the beach and I was trying to edit a video that I have already downloaded to my ipad, so I don't think I need to use internet in that case. 
But since that day never happen again. I hope never will.

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