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Downloading video

Community Beginner ,
Sep 11, 2024 Sep 11, 2024

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I have been trying all day to download a video and it keeps kicking me out. When I try downloading to my camera roll it will go to 17% then kicks me back to my iPhone Home Screen.  I tried downloading directly to You Tube and it will go about 3/4 of the way then says it can't be downloaded and needs an internet connection. There is an internet connection, so I'm stumped. 

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correct answers 1 Pinned Reply

Adobe Employee , Sep 11, 2024 Sep 11, 2024

Hi @lisa_6796,

How long is the video? Do you have enough space on the phone?

 

Thanks,
Kevin

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Adobe Employee ,
Sep 11, 2024 Sep 11, 2024

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Hi @lisa_6796,

How long is the video? Do you have enough space on the phone?

 

Thanks,
Kevin

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Community Beginner ,
Sep 11, 2024 Sep 11, 2024

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My video is 47 minutes and I have 851 GB available storage on my phone 

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Community Beginner ,
Sep 11, 2024 Sep 11, 2024

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Do you have any other solutions? I tried making the video a little shorter, but that didn't help. I really need this fixed by morning.

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Adobe Employee ,
Sep 13, 2024 Sep 13, 2024

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The team is investigating this issue now, @lisa_6796. Thanks for letting me know more details. Engineering said:

 


We've successfully created multiple 4K projects on our iPhone 15 Pro, using several layers of video, color adjustments, speed effects, titles, and transitions. We were able to export the projects without any issues.

 

Sorry about that. What kind of source media are you editing? Is it from the iPhone?

 

Cheers,
Kevin

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