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Participant
September 11, 2024
Question

Downloading video

  • September 11, 2024
  • 1 reply
  • 320 views

I have been trying all day to download a video and it keeps kicking me out. When I try downloading to my camera roll it will go to 17% then kicks me back to my iPhone Home Screen.  I tried downloading directly to You Tube and it will go about 3/4 of the way then says it can't be downloaded and needs an internet connection. There is an internet connection, so I'm stumped. 

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1 reply

Kevin-Monahan
Community Manager
Community Manager
September 11, 2024

Hi @lisa_6796,

How long is the video? Do you have enough space on the phone?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
lisa_6796Author
Participant
September 11, 2024

My video is 47 minutes and I have 851 GB available storage on my phone