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good day please help can't download video in adobe premier rush. a triangle appears with the inscrip

New Here ,
Nov 01, 2024 Nov 01, 2024

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good day please help can't download video in adobe premier rush. a triangle appears with the inscription "no access to the network"

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correct answers 1 Pinned Reply

Adobe Employee , Nov 01, 2024 Nov 01, 2024

Hi @di_4101,

That warning is a bug and can be ignored. You said that you can't import files because of that warning. Can you try it again? If you ignore the warning, what happens?

 

Thanks,
Kevin

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Adobe Employee ,
Nov 01, 2024 Nov 01, 2024

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Hi @di_4101,

That warning is a bug and can be ignored. You said that you can't import files because of that warning. Can you try it again? If you ignore the warning, what happens?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Nov 01, 2024 Nov 01, 2024

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thank you for the answer. When I upload a video from my phone to the application, everything stops there... I waited 40 minutes, there was no progress

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Adobe Employee ,
Nov 07, 2024 Nov 07, 2024

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That's weird. Did you shoot the file on your phone? If so, what kind of phone is it? More info would help the community understand your problem better. I hope we can help, @di_4101,

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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