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Graphics not working on school account

New Here ,
Nov 28, 2023 Nov 28, 2023

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Hasn't been working in a long time and I'm advocating Rush to students? Please advise

 

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Desktop version , Error or problem , Mobile version

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correct answers 1 Correct answer

Adobe Employee , Nov 29, 2023 Nov 29, 2023

Hi @defaultntfo0h06esvf,

I read your message. Sorry for the hassle. Have a look at this discussion: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-p/13600221

 

Does the solution there help?

 

Thanks,
Kevin

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correct answers 1 Pinned Reply

Adobe Employee , Nov 29, 2023 Nov 29, 2023

Hi @defaultntfo0h06esvf,

I read your message. Sorry for the hassle. Have a look at this discussion: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-p/13600221

 

Does the solution there help?

 

Thanks,
Kevin

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Adobe Employee ,
Nov 29, 2023 Nov 29, 2023

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Hi @defaultntfo0h06esvf,

I read your message. Sorry for the hassle. Have a look at this discussion: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-...

 

Does the solution there help?

 

Thanks,
Kevin

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New Here ,
Nov 29, 2023 Nov 29, 2023

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Hi Kevin have tried this page for help already. It does work but is a VERY VERY LONG WORKAROUND - students cannot be bothered. Our account has access to stock so i don't understand why this would happen? It used to work and our account hasn't changed,

Lisa in Wales

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Adobe Employee ,
Nov 29, 2023 Nov 29, 2023

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Hi @defaultntfo0h06esvf - Lisa,

I am sorry to hear that the workaround is too painful. This should be easier! To escalate the issue, can you contact the IT Admin in charge of the school's account? They may be able to resolve this enterprise level support issue by having them contact Adobe's IT support team via their Adobe Admin Console. Let me know what they say. 

 

Thanks,
Kevin

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