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Correct answer Kevin-Monahan

Hi @defaultntfo0h06esvf,

I read your message. Sorry for the hassle. Have a look at this discussion: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-p/13600221

 

Does the solution there help?

 

Thanks,
Kevin

1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
November 29, 2023

Hi @defaultntfo0h06esvf,

I read your message. Sorry for the hassle. Have a look at this discussion: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-p/13600221

 

Does the solution there help?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    defaultntfo0h06esvfAuthor
    Participant
    November 29, 2023

    Hi Kevin have tried this page for help already. It does work but is a VERY VERY LONG WORKAROUND - students cannot be bothered. Our account has access to stock so i don't understand why this would happen? It used to work and our account hasn't changed,

    Lisa in Wales

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 29, 2023

    Hi @defaultntfo0h06esvf - Lisa,

    I am sorry to hear that the workaround is too painful. This should be easier! To escalate the issue, can you contact the IT Admin in charge of the school's account? They may be able to resolve this enterprise level support issue by having them contact Adobe's IT support team via their Adobe Admin Console. Let me know what they say. 

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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