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iPhone 16 4k or cinematic videos not compatible with Premiere Rusj

New Here ,
Sep 27, 2024 Sep 27, 2024

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Hi,

I just got the new IPhone 16 and I started filming 4k videos or cinematic videos. Once I upload them to Premiere Rush it shows Media import error. It says unsupported media type. 1 of 1 media could not be imported.

 

Any help or advice would be greatly appreciated.

 

Thanks 

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Error or problem , Import , Mobile version , Tips and tricks

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correct answers 1 Pinned Reply

Adobe Employee , Sep 30, 2024 Sep 30, 2024

True, @Alextheyachtbroker, cinematic mode is not yet supported. Sorry about that! I'll let the team know. Check out Project Violet by Adobe Labs on the AppStore and see if the newer software might support those formats. Let me know!

 

Thanks,
Kevin

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New Here ,
Sep 29, 2024 Sep 29, 2024

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Me too

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New Here ,
Sep 30, 2024 Sep 30, 2024

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Boosting because this exact thing just happened to me. 

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Adobe Employee ,
Sep 30, 2024 Sep 30, 2024

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True, @Alextheyachtbroker, cinematic mode is not yet supported. Sorry about that! I'll let the team know. Check out Project Violet by Adobe Labs on the AppStore and see if the newer software might support those formats. Let me know!

 

Thanks,
Kevin

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New Here ,
Sep 30, 2024 Sep 30, 2024

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Hi Kevin,

That sounds fantastic! Thank you so much for getting back to me. In the meantime, I'm using the Premiere Rush app on my MacBook Pro, and it’s working fine. The issue seems to be only with the mobile app. Thanks again—I’ll check out Project Violet and test it with that.

Best,
Alex

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New Here ,
Oct 04, 2024 Oct 04, 2024

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LATEST

Thank you for this reply. Ill try on Macbook. 

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New Here ,
Sep 30, 2024 Sep 30, 2024

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Does Adobe Rush plan on fixing this issue of not being compatible w/ iphone 16 4k videos? It's been like this for a few weeks -- crazy to charge a subscription but not have the full capabilities. 

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Adobe Employee ,
Sep 30, 2024 Sep 30, 2024

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Hello @mmikitos,

Welcome to the forum.

 

quote

Does Adobe Rush plan on fixing this issue of not being compatible w/ iphone 16 4k videos? It's been like this for a few weeks -- crazy to charge a subscription but not have the full capabilities. 


By @mmikitos

 

I'm not on the product team, I'm in support so I do not have an answer to that question. Sorry about that. Can you send me a sample file (or a link to an uploaded file) exhibiting the error via PM so I can pass it along to the team? I hope to help you find a solution after receiving sample footage. Sorry for the hassle.

 

Thanks,
Kevin

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Community Beginner ,
Oct 02, 2024 Oct 02, 2024

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Just to add I'm also experiencing this. Not just cinematic mode either, regular video on the iPhone 16 pro won't import. 

it works perfectly with project violet but unfortunately that's missing some features from rush and won't import rush projects. My current workaround is to import into violet and then export before importing again to rush. Not ideal. 

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Adobe Employee ,
Oct 02, 2024 Oct 02, 2024

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I will point the team to your post. Can you upload a sample clip to DropBox and PM me the URL? I hope I can help you, @Ai3x!

 

Thanks,
Kevin

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New Here ,
Oct 02, 2024 Oct 02, 2024

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Having same issue here. 

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Adobe Employee ,
Oct 03, 2024 Oct 03, 2024

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I still need a sample clip, @Azteca - can you help the team out?

 

Thanks,
Kevin

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