iPhone 16 4k or cinematic videos not compatible with Premiere Rusj

[Alextheyachtbroker]

Hi,

I just got the new IPhone 16 and I started filming 4k videos or cinematic videos. Once I upload them to Premiere Rush it shows Media import error. It says unsupported media type. 1 of 1 media could not be imported.

Any help or advice would be greatly appreciated.

Thanks 

[aaron_8620]

Me too

[Hialda]

Boosting because this exact thing just happened to me. 

[Kevin-Monahan]

True, @Alextheyachtbroker, cinematic mode is not yet supported. Sorry about that! I'll let the team know. Check out Project Violet by Adobe Labs on the AppStore and see if the newer software might support those formats. Let me know!

Thanks,
Kevin

[Alextheyachtbroker]

Hi Kevin,

That sounds fantastic! Thank you so much for getting back to me. In the meantime, I'm using the Premiere Rush app on my MacBook Pro, and it’s working fine. The issue seems to be only with the mobile app. Thanks again—I’ll check out Project Violet and test it with that.

Best,
Alex

[amberhankins]

Thank you for this reply. Ill try on Macbook. 

[mmikitos]

Does Adobe Rush plan on fixing this issue of not being compatible w/ iphone 16 4k videos? It's been like this for a few weeks -- crazy to charge a subscription but not have the full capabilities. 

[Kevin-Monahan]

Hello @mmikitos,

Welcome to the forum.

Does Adobe Rush plan on fixing this issue of not being compatible w/ iphone 16 4k videos? It's been like this for a few weeks -- crazy to charge a subscription but not have the full capabilities. 

By @mmikitos

I'm not on the product team, I'm in support so I do not have an answer to that question. Sorry about that. Can you send me a sample file (or a link to an uploaded file) exhibiting the error via PM so I can pass it along to the team? I hope to help you find a solution after receiving sample footage. Sorry for the hassle.

Thanks,
Kevin

[Ai3x]

Just to add I'm also experiencing this. Not just cinematic mode either, regular video on the iPhone 16 pro won't import. 

it works perfectly with project violet but unfortunately that's missing some features from rush and won't import rush projects. My current workaround is to import into violet and then export before importing again to rush. Not ideal. 

[Kevin-Monahan]

I will point the team to your post. Can you upload a sample clip to DropBox and PM me the URL? I hope I can help you, @Ai3x!

Thanks,
Kevin

[Azteca]

Having same issue here. 

[Kevin-Monahan]

I still need a sample clip, @Azteca - can you help the team out?

Thanks,
Kevin