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iPhone 16 pro compatibility photos

tcwaters
Community Beginner ,
Jul 31, 2025 Jul 31, 2025

Installed Rush on my iPhone 16 pro, and it seems great in many ways. However, it won't import many images made with my camera on my iPhone 16 pro. Says media not compatible. Other abobe apps seem capable of importing all photos. Is there a setting, or is this a bug, or a feature not yet available?

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Error or problem , How to , Import , Mobile version
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correct answers 1 Correct answer

Kevin-Monahan Adobe Employee
Adobe Employee , Aug 05, 2025 Aug 05, 2025

Hi TC,

Sorry, the photos created by the iPhone, by default, aren't visible to Rush. You'd need to format them as PNG or JPEG in Preview. See if they work then.

 

Thanks,
Kevin

 

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Kevin-Monahan Adobe Employee
Adobe Employee ,
Aug 05, 2025 Aug 05, 2025
LATEST

Hi TC,

Sorry, the photos created by the iPhone, by default, aren't visible to Rush. You'd need to format them as PNG or JPEG in Preview. See if they work then.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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