Lost Projects

[paolo_7526]

Hello, I’m having an issue with my Adobe Premiere Rush account.

Problem: When opening the app on my PC, I don’t see the projects I’ve worked on over the past few weeks. A gray, frozen screen appears (see attached screenshot).

I’ve already tried:

• Restarting my PC
• Logging out and back into my account
• Freeing up memory on the PC

Additional symptoms:

• If I start a new project, it works. But if I then return to the home screen where all projects are, it won’t load.
• The last time I used it, the app crashed and forced a shutdown.

Can you help me resolve this issue?

[Kevin-Monahan · Accepted solution]

Hello @paolo_7526,

Thanks for the report. Can you contact us here, please? Ask for the video once you are connected to an agent. I hope they can assist you. Let us know what they say. Sorry for the hassle.

Thanks,
Kevin

[laumi]

Hi, I’m running into the same problem. All of my projects have disappeared, and whenever I launch Adobe Premiere Rush, the home/project screen doesn’t load—it just shows a gray, frozen window.

[Kevin-Monahan]

Hi,

Are these older projects that were once stored in Creative Cloud? If so, these are likely no longer available. Let me know if that is the case.

Thanks,
Kevin