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Missing folders from Dropbox

New Here ,
Nov 18, 2019 Nov 18, 2019

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Hello! How do I get Rush to show all of the folders and files that are in my Dropbox account? Currently, it only shows a small selection of folders and files. 

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Cloud sync , Desktop version , Error or problem , How to , Import

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correct answers 1 Correct answer

Adobe Employee , Nov 19, 2019 Nov 19, 2019

Hi LauraGlazer,

 

I'm not aware of any known issues in Rush not displaying specific folders from Dropbox. My best guess is this is a Dropbox or computer settings.

If you open the Dropbox on your system, go to Sync and verify all folders are enabled. You might also try signing out and then back in.
On your computer (mac or win), please also make sure you have read/write access to the folders that are not appearing in Rush.

 

If those suggestions do not work, we can dig a bit deeper.

 

Thanks!

 

P

...

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Adobe Employee ,
Nov 19, 2019 Nov 19, 2019

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Hi LauraGlazer,

 

I'm not aware of any known issues in Rush not displaying specific folders from Dropbox. My best guess is this is a Dropbox or computer settings.

If you open the Dropbox on your system, go to Sync and verify all folders are enabled. You might also try signing out and then back in.
On your computer (mac or win), please also make sure you have read/write access to the folders that are not appearing in Rush.

 

If those suggestions do not work, we can dig a bit deeper.

 

Thanks!

 

Peter

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New Here ,
Nov 24, 2019 Nov 24, 2019

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Thank you, Peter! Your answer led me to resolve my problem. Originally, I uploaded my files to the web version of Dropbox. Now I see that my files need to be synched with my the desktop application of Dropbox. Thank you!

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Community Beginner ,
Jun 16, 2020 Jun 16, 2020

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i am using my iPad and my dropbox folders still do not show up in rush, i have already signed out and signed back in.

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New Here ,
Apr 17, 2021 Apr 17, 2021

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I am having the same issue. I'm in a cycle where I click dropbox in rush to add files, it asks for permission, then it doesn't show files in rush. I can see the permission is there when I logged into Dropbox on my desktop, rush just doesn't seem to want to show the files. "Failed to fetch contents" is the text onscreen in rush. 

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New Here ,
Jul 14, 2021 Jul 14, 2021

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We're having the exact same problem. We store content in Dropbox but Rush "Failed to fetch contents." Help!

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Community Beginner ,
Jun 16, 2020 Jun 16, 2020

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i am using my iPad and my dropbox folders still do not show up in rush, i have already signed out and signed back in.

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Having the same issue here - has anyone figured out the solution? 

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New Here ,
Sep 21, 2022 Sep 21, 2022

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Also wondering the same thing! I'm desperately trying to work while traveling and Rush can't access ANY of my Dropbox files on my iPad. I'm at a loss, seems like everyone else is too 😞

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New Here ,
Oct 04, 2022 Oct 04, 2022

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If anyone is still struggling with this I fixed mine by split screening with Rush and the Dropbox app on my Ipad. Then the files all loaded into Rush when I tried to connect again. 

This either was a random coincidence or a fix so hope it works for you! 

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New Here ,
Oct 21, 2022 Oct 21, 2022

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Splitting it worked for me! Thank you!

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