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Motion Graphics Template Import Error

New Here ,
Dec 05, 2020 Dec 05, 2020

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Consistantly wont let me add any titles to my project- 'an error occurred during downloard from Adobe Stock server. Please try again.' Continue again and again, wifi fine, this project due in 3 dayrs! Help! 

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correct answers 1 Pinned Reply

Adobe Employee , Jan 05, 2024 Jan 05, 2024

Hi @Frederick5FBF,

I got your note.  Please check out this discussion: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-p/13600221.

 

I hope it helps.

 

Thanks,
Kevin

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New Here ,
Jan 11, 2021 Jan 11, 2021

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I have the same problem, can someone please assist?

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New Here ,
Jun 25, 2021 Jun 25, 2021

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I've been having the same issues for a few months now. Can we get this fixed this year?

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New Here ,
Jul 01, 2021 Jul 01, 2021

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I'm having the same issue! Motion graphics template import error

 

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New Here ,
Jul 01, 2021 Jul 01, 2021

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I've gone back and installed older versions (several). I notice that 1.5.40 works but has limited graphics. For me, ver 1.5.44 is when the motion graphics template import error began. I've also noticed that any graphics I did NOT previously use in ver 1.5.40 would not import in any update afterward. I change versions use them and then update and all is well. However, I still cannot use the newer assets, which is a huge bummer.  

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New Here ,
Feb 09, 2022 Feb 09, 2022

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Same problem 

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New Here ,
Jul 31, 2022 Jul 31, 2022

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This problem STILL hasn't been fixed!!! I can't even use the basic text templates without an error. This is absolutely unnacceptable!

 

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New Here ,
Mar 08, 2023 Mar 08, 2023

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I am having this same issue as well! Has anyone found a solution? Is there another platform I need to download? I am using a new MacBook Pro that just had Ru installed. 

 

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New Here ,
Mar 18, 2023 Mar 18, 2023

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I have the same issue, it seems to be to do with general sync to creative cloud, but I cant work it out. 
So frustrating. spent 2hrs on video editing and 2hrs on troubleshooting just add a title text - the most basic aspect of the software. 
Adobe you need to fix this or offer some guidance.

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New Here ,
Mar 21, 2023 Mar 21, 2023

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Any news on this? Really frustrating

 

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New Here ,
Apr 23, 2023 Apr 23, 2023

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I have reached a dead end with this too- video is ready to go except I can't use it now without a title 😞

Adobe doesn't seem to have any support around this

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New Here ,
May 04, 2023 May 04, 2023

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Same problem. No solution from Adobe?

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New Here ,
Dec 10, 2023 Dec 10, 2023

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Same issue - 2023...  Dont know what to do

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New Here ,
Jan 05, 2024 Jan 05, 2024

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Calling from Bath Spa University Jan 2024, recently an 'Adobe Creative campus'. We have the same problem here on our Macs. Cannot import a Title.  Terrible

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Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

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Hi @Frederick5FBF,

I got your note.  Please check out this discussion: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-....

 

I hope it helps.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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