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My Premiere Rush won't open?

New Here ,
Sep 23, 2020 Sep 23, 2020

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Everytime I open this app it gets stuck on this for hours. I left it and went grocery shopping, gym, and dropped off my cousin at the airport. I came back 5 hours later and it was still like this. Adobe needs to stand by their products if they're going to charge such high prices for these weak apps. When I tried to cancel subscription, it asks me to pay a fee to cancel my subscription. I am stuck with it. I regret using this app as I am behind on my projects and I can't get paid by my clients until I produce the work. I'm definitely switching to Mac and using iMovie. I am literally crying bro....😥😢😭

16008741398424426655818465025551.jpg

 

TOPICS
Crash , Desktop version , Error or problem , Freeze or hang , Hardware or GPU , Performance , Tips and tricks

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correct answers 1 Pinned Reply

Adobe Employee , Sep 24, 2020 Sep 24, 2020

Hi there!

We're sorry about the frustrating experience. Please provide more information to helps us with troubleshooting.

  • Could you share your system specs (CPU, RAM, GPU)?
  • Can you try launching the app as administrator? Right-click on the app icon > select Run as administrator.

Let us know. Happy to help.

 

Thanks,

Kartika

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Adobe Employee ,
Sep 24, 2020 Sep 24, 2020

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Hi there!

We're sorry about the frustrating experience. Please provide more information to helps us with troubleshooting.

  • Could you share your system specs (CPU, RAM, GPU)?
  • Can you try launching the app as administrator? Right-click on the app icon > select Run as administrator.

Let us know. Happy to help.

 

Thanks,

Kartika

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Explorer ,
Nov 22, 2023 Nov 22, 2023

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having the same issue.... seems like nobody is finding solutions (even years later).

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