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Premiere not support

New Here ,
May 23, 2022 May 23, 2022

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E7E500F7-65E0-4D06-BB86-00D65809E225.png

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Error or problem , How to , Mobile version

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi there!

Thanks for sharing the screenshot. Which device are you using for Premiere Rush? What type of media files are you importing (codec/ format, frame rate, frame size)?

 

Let us know.

Kartika

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New Here ,
May 23, 2022 May 23, 2022

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iPhone 13
960×720 98KB

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Is this media that you filmed using your iPhone 13? If so, try going to the Settings app on your phone. Then go to the Camera settings and open "Formats" and switch to "most compatible." Videos should import after that.

If you didn't use your iPhone to film the clip, what did you use? 

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