Premiere Rush Crash Keeps Crashing

[BDWSW]

I had a brand new iPad, and the latest update of Premiere Rush. THE APP KEEPS CRASHING. I don't know how to access crash reports on my iPad, and it doesn't even prompt me to send a crash report. It just closes the app after I use the cut/scissor tool thing and takes me back to my Home Screen. I've scoured this forum, and tried everything I could other than deleting the app and redownloading it because I'm afraid of losing my work and I've already had to start a project all over because of issues.

This app worked beautifully about a month ago, but has been a pain in the butt for the last 3 weeks or so.

PLEASE HELP AND FIX THE BUGS

[anissa_thompson]

Hey there... 

This has done the trick for me when it stalls out: 

1. Close any open projects, and sign out of Rush and Creative Cloud on EVERY device that uses your account.
2. RESTART YOUR DEVICE(S), and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
3. Confirm that you have a solid, consistent internet connection.
4. Sign back into your Creative Cloud Desktop/Device App - if there are apps to be updated, run the updates first.
5. Look for/open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go...

But just in case IF NEEDED:

• double-check that any Adobe Fonts you may be using are activated and connected

• re-add any missing assets to the project bin

• Last Resort: DUPLICATE the project and try working from the fresh copy

• Last-Last Resort: Try looking for/opening projects from Adobe Premiere Rush on another device, or Rush BETA (available in the Beta section of the CC Desktop app)

[binkbs01]

What if it keeps happening when I'm working on a project saved locally? I was having this odd previously on a project that was being saved to Creative Cloud but, even when I had good service and waited for it to sync/load fully, it constantly crashes or freezes. And when I open it it has numerous missing items and I practically have to start over.

All other programs on my iPad are closed. 

My iPad is Wi-Fi only and I hotspot from my phone with 5g full service.

[GIRO]

This nonsense have been going on for far too long. Useless at this point while Im paying subscription. My bank acc has no issues nor bugs when they charge me, so, fix this asap. 😤 its 2024 and rhe same thing keeps happening accross all systems, Apple and Android.

[Kevin-Monahan]

Hi @GIRO,

Have you updated Rush lately? There is a bug fix there that may help if you have not done so. I hope the advice helps.

Thanks,
Kevin

[ammiew63471760]

Hey Kevin! My app is up to date and I'm getting crashes every time I open the app. I can work on something for about thirty seconds and it closes. I'm on an iPhone 15 pro max. 

[Kevin-Monahan]

Have you updated iOS too, @ammiew63471760? Is there anything special about the footage? Is it HDR? 4K? HEVC? Cinematic Mode? Additional info might help.

Thanks,
Kevin

[Salvador35778895ca9d]

It's footage from my S23. I installed the latest on my phone. This is something deep in their code. 
All cellphones are having issues with this App. And it looks like this is a very old issue that has not been addressed.

[Kevin-Monahan]

Hi @Salvador35778895ca9d ,

OK, thanks for the info. Your issue may stem from system requirements. Certain Android phones are not supported, including the S23. How frustrating. I am sorry about that. I wouldn't say that all phones are having trouble with the app. Mine works OK, for example. Try updating the Android OS and see if it might function better. I hope so. Let us know.

Thanks,
Kevin

[bob35826634t9t9]

I don't think that's the case. I am facing the same issue on my iPhone 13 Pro updated to the latest version. All the videos are recently recorded from the iPhone. The customer care has no idea about it. The project won't export. And after the latest update the issue has worsened.

[Kevin-Monahan]

Hey @bob35826634t9t9,

Sorry about that. Can you try using "most compatible" mode on your phone? Certain kinds of HEVC might not be supported. Another user said this issue only happened after adding transitions and speed effects. Might that be the case with you, too? Let me know.

Thanks,

Kevin

[James27479950nf2s]

I have had at least 6 crashes the last two days anytime I try to work in a current project.

[craig31663850vqae]

I just downloaded premier rush again to edit some stuff quick. I couldn't remember why I stopped using the app previously and why I thought editing was so annoying. Now I remember. The app crashes every single time. It's been 2 years since I last tried to use it so the problem remains the same. New phone, updated IOS, app downloaded yesterday. This app is terrible.

[Kevin-Monahan]

Hey @craig31663850vqae,

Try changing the camera settings to "most compatible." Certain flavors of HEVC shot on the latest versions of iPhone are not yet supported. Most compatible shoots in H.264 codec and that should solve your issue. Let us know if it works.

Thanks,
Kevin

[tiffin36713284g30t]

your just copying and pasting the same (not working solution) clearly that isnt working. Ive been having the same problem as well. Is there any other advise for those who are struggling with crashes?