Premiere Rush crashes when attempting to export and render

[default3o2tmx2psc9d]

I'm on version 2.8 on IOS. Had no issues until recently but now the old Export failure and crashing out of the app has started occurring again. It's infuriating considering the cost of the app. I'm using an iPhone 13 editing 4k video and stills from a GoPro. Does anyone out there have a fix or solution? Spend hours editing and get to the final stage, ready to share and then you get this ridiculous tech error. HELP!

[Christopher3722267094nt]

I have this issue on my computer itself. The project will not duplicate or sync to the cloud.  It is beyond distressing. 

[Clayton33222916imiv]

It's beyond frustrating.

I downloaded CapCut for my most recent video and it *actually downloaded. *

It's not the best, but it's not a waste of time ¯\_(ツ)_/¯

[Adam27403336r0iw]

How are we still having these issues? They've been going on for years and still Adobe refuses to fix the bugs and glitches. I've been trying to export a short video of 1 minute and the app has crashed over and over for an hour. When I try syncing with the desktop app, it either distorts the sound or doesn't import all the clips.

Mod note: Edited for content. Profanity removed. We have minors reading here. Please abide by Adobe Community Guidelines.

[janet34001679giud]

Just curious, do you have a bunch of old finished videos & files stored within the app?  I do & I am wondering if that is the problem.

[Kevin-Monahan]

Hi @Adam27403336r0iw,

Try updating Rush. A new release came out over the weekend. Let us know if it works better. I apologize for the frustration.

Thanks,
Kevin

[pedrop98347012]

Hi Kevin, 

im having similar issues here. I'm using the last version of Adobe Rush (I pay for the monthly adobe suite) I'm on a trip and I brought my Dji Mini 2 and the last gen iPad Pro 12.9" 2tb (I have 1.6tb free and last iOS). During the process of editing, once I was adding some audios tracks, the video was unplayable and Adobe Rush crashed a couple of times. After I managed to place a tune on the video and tried to export in 1080p, AR was crashing constantly. 
I checked in the Apple Store if there is a new version, but nothing there. 

Looking forward to see a solution. 

[Kevin-Monahan]

Hi @pedrop98347012,

Got your note. Check Settings > About Rush. What is the version number?

Thanks,
Kevin

[Adam27403336r0iw]

Don't you think we've all thought of this before? Everything is updated...it's the app itself that Adobe doesn't bother to fix. I have another 5 minute file on mobile that keeps crashing on export. There's no reason to continue to use Adobe products if all they're going to do is suggest we update the app or turn our phone on and off.

Mod note: Profanity removed. Please do not use it. We have minors reading here.

[Kevin-Monahan]

Hi @Adam27403336r0iw,

Sorry. We are not devs, just community members and a few members of Adobe Support. I will let them know about this thread. I apologize for the frustration.

Thanks,
Kevin

[VanceMellen]

Rush still crashes on my Android every other project. I love the interface, but the export is VERY unreliable.

SOLUTIONS I'VE TRIED:

1) Change phone camera file type/recording. Some files work better than others.

2) Make sure APP is updated or roll back if it never-ending crashes. 

3) Make a copy and cut into halves, export two halves. Rejoin in Rush or elsewhere. 

4) Watch where it crashes and simplify or delete graphics/effects at that point. 

5) Make a copy in Rush and try exporting the copy instead. 

6) Restart the APP and try.

7) Restart your phone and try (seems to work best).

8) Make sure u have enough space where you are exporting to. 

9) BEST: Turn on SYNC under video in opening menu and sync to cloud then open Premiere and look for OPEN ADOBE RUSH project (bottom left). 

10) Do a screen capture as a last resort. 

BETTER: Adobe focus on their best software and then fully fix glitches/support it. 

[Kevin-Monahan]

HI @VanceMellen,

Thanks for the info. Which device are you using? Is the device listed in the system requirements? Let us know more info about that and the media you are using. That would help the community troubleshoot this issue.

Thanks,
Kevin

[Ruben3155556242ae]

Hi! 

2024 and the same issue persists! But i found a solution to the app crashing and not rendering video with fan blowing to cool the ipad down and then held the ipad horizontally. 

i went from never getting past 1%, to getting stuck at 70% , then completed rendering when i tried holding ipad horizontally. 

Does position affect how app works ? 

i also plugged my ipad in to make sure it was not losing power. Heard its best to used laptops plugged in. 

any feedback @adobe ? What are your thoughts. 

[Alex2609721459fy]

They are litrualy idiots, dont worry thats possible.