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Hi all,
I downloaded Premiere Rush 1.5.58 and now the program won't load anything (see image below). I performed the troublshooting basics - logging out > restarting computer > logging in > still doesn't work. Uninstall > Reinstall > still doesn't work. Device manager > change the driver > restart > still doesn't work. Opened Rush > cleared cashe > restarted > still doesn't work. Basically all the combinations of logging out, reinstalling and restarting has not worked.
The next best solution would be to reinstall the previous update; however the previous version was showing me the "You've reached your export limit" error, eventhough I have the subscription. I've had this error for about a month, hoping an update would fix it--just my luck I have a new issue. Again, I performed the troubleshooting basics of uninstalling, reinstalling, logging out, etc. and nothing has worked. Even downloading older versions and I still receive the same error.
So Obi-Wan Adobe, you're my only hope. Can this be fixed?
Thank you in advance.
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Hi there!
We're sorry for the trouble. Can you try launching Premiere Rush after disconnecting the internet?
Let us know how it goes.
Thanks,
Kartika
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Hi Kartika,
I disconnected the internet and launched Rush and the program did load offline. But I am getting the "Your Premiere Rush subcription has ended" error. Is there a way to get it synced again? Thank you!
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Are you using Rush with a trial account? You can also see some methods suggested by Peter: https://community.adobe.com/t5/premiere-rush/trying-free-trial-of-rush-stuck-on-blue-circle-and-tuto...
Thanks,
Kartika
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Hi Kartika, I do have a yearly subscription with Rush and it's not expired. For some reason it's just not syncing.
Thank you!
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Hi @clangston
Sorry, you're stuck in this state. If we can get your log files that would be super helpful!
Mac steps:
Windows steps:
Look forward to hearing back.
Thanks again!
Peter
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