Premiere Rush Windows 11 Intel Arc Graphics Crashing

[benchharp]

Hi,

I've recently bought a Asus Zenbook Duo UX8406MA with 16GB Ram, 1TB memory and an Intel Arc Graphics card running on Windows 11.

I've been able to install Premiere Rush but it crashes every time I try to select a video.

Am I right in concluding that Rush is currently incompatible with the Intel Arc Graphics card and that is why it keeps crashing?

Also, is it likely that in time Adobe will release a Win 11 version compatible with Graphics cards other than Nvidia?

Any thoughts?

Many thanks in advance

Ben

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[Kevin-Monahan]

Hello @benchharp,

Sorry for the issue. Do you have a sample clip to share? I hope I can help.

Thanks,
Kevin

[benchharp]

Thanks Kevin, do you mean a screen recording? Let me know and i'll get something over. Many thanks

[Kevin-Monahan]

A source file or a crash report would be great. A screen recording too, if you don't mind.

Thanks,
Kevin

[stevew21583119]

Same 

New Dell laptop - Intel Arc + Nvidia - Windows 11 - Rush 2.10

Crashes when navigating to folder with video file in it

Worked with Adobe support for a bit - no luck 

[Kevin-Monahan]

I will let the developers know, @stevew21583119, and I will let the community know what they say as soon as possible. Sorry for the frustration.

Thanks,
Kevin