benchharp
Community Beginner
benchharp
Community Beginner
Activity
‎Oct 29, 2024
02:01 PM
I think this might the crash report you need. Thanks
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‎Oct 29, 2024
01:53 PM
Sorry, life has been busy, attached screen recording. Below are the event details of the crash logs. Let me know if you require anything else. Many thanks Faulting application name: Adobe Premiere Rush.exe, version: 2.10.0.30, time stamp: 0x655624c9 Faulting module name: ntdll.dll, version: 10.0.22621.4317, time stamp: 0xf9f266e7 Exception code: 0xc0000374 Fault offset: 0x000000000010ca39 Faulting process id: 0x0x1DE78 Faulting application start time: 0x0x1DB2A42D85DC360 Faulting application path: C:\Program Files\Adobe\Adobe Premiere Rush 2.0\Adobe Premiere Rush.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 38ca5bc8-10d5-4fe4-95c1-04e4070391b3 Faulting package full name: Faulting package-relative application ID: Fault bucket 1688540516395400694, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Adobe Premiere Rush.exe P2: 2.10.0.30 P3: 655624c9 P4: StackHash_5c92 P5: 10.0.22621.4317 P6: f9f266e7 P7: c0000374 P8: PCH_D2_FROM_ntdll+0x00000000000A0C24 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4d0d3028-9c0f-4d48-bf73-6bab612ecaa4.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.93daade4-1e9a-45d8-8d48-7181803094bc.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.92669836-c5d4-4d24-baad-4e2f7c05405a.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0da5f669-bc42-4074-995a-eccd2504e043.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f45dd8c2-faad-47c0-9c15-3f354bbdc0b5.tmp.xml These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere R_573eb9d4447d3e504a3b57a683a25687e2f112c_035728a9_812f763b-20ed-42bc-b38b-9c2415314599 Analysis symbol: Rechecking for solution: 0 Report Id: 38ca5bc8-10d5-4fe4-95c1-04e4070391b3 Report Status: 268435456 Hashed bucket: f36825ff552ab4bae76ee6a7449a3df6 Cab Guid: 0
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‎Sep 03, 2024
04:24 AM
1 Upvote
Thanks Kevin, do you mean a screen recording? Let me know and i'll get something over. Many thanks
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‎Aug 27, 2024
02:17 PM
4 Upvotes
Hi, I've recently bought a Asus Zenbook Duo UX8406MA with 16GB Ram, 1TB memory and an Intel Arc Graphics card running on Windows 11. I've been able to install Premiere Rush but it crashes every time I try to select a video. Am I right in concluding that Rush is currently incompatible with the Intel Arc Graphics card and that is why it keeps crashing? Also, is it likely that in time Adobe will release a Win 11 version compatible with Graphics cards other than Nvidia? Any thoughts? Many thanks in advance Ben
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