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Previously created projects in premiere rush

Community Beginner ,
Jul 29, 2023 Jul 29, 2023

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when I open the home page of adobe premiere rush my previously created projects do not appear. I've already searched through all the folders on my PC, but I can't find anything. can someone help me. I would like to see my previously made projects again. Thank you in advance!

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correct answers 1 Pinned Reply

Adobe Employee , Aug 07, 2023 Aug 07, 2023

Hi @Niels24088761eq3k,

Sorry for the frustration. Can you contact our video editing specialists? Go here and ask for the "video queue" in the chat pod at the lower-right. I hope they can help! https://helpx.adobe.com/contact.html

 

Thanks,
Kevin

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Community Expert ,
Jul 29, 2023 Jul 29, 2023

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Hi @Niels24088761eq3k -

This usually happens when a user has accidentally signed into an Adobe account that wasn't the same account used to create the Rush project... Can you double check to make sure you're in the associated account, and let us know if that was the issue? If it isn't, we can continue from there...

 

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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Community Beginner ,
Jul 30, 2023 Jul 30, 2023

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Hi @anissa_thompson 
I've checked everything once and checked every possible account, but there's nothing to be found there either. I'm sure I'm on the right account. There are currently about 5 videos in the premiere rush home page, but there should be about 20.
Maybe these weren't synced...I have no idea.
What is striking is that I only have this problem after I received this email (see screenshot).
Thank you in advance for your response!

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Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

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Hi @Niels24088761eq3k,

Thanks for the note. It sounds like you have two sign-ins for Rush; one for corporate and one for personal. Is that possible? Do you use the same sign-in for both accounts? Let the community know. More info about how you're set up would help us help you better.

 

Thanks,
Kevin

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Community Beginner ,
Aug 02, 2023 Aug 02, 2023

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Hi @Kevin-Monahan 

Yes, it could be on another account, I also think it should be something like that. I myself have logged in to all possible addresses that I know, but when I open the rush home page there, they are all empty.
Is there a possibility to check how many and which accounts I have open on my email address?
Maybe I missed an account or logged in wrong somewhere...

Thank you in advance!

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Adobe Employee ,
Aug 03, 2023 Aug 03, 2023

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Hi @Niels24088761eq3k,

I checked and I believe I saw only one up there. Have you tried signing out then signing back in as a troubleshooting step?

 

Thanks,
Kevin

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Community Beginner ,
Aug 05, 2023 Aug 05, 2023

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Hi @Kevin-Monahan 
Yes, I have tried this several times. Also I tried to install the different versions of rush. But this also does not help, the same 4 videos keep appearing in the home screen, the other videos remain missing.

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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Hi @Niels24088761eq3k,

Sorry for the frustration. Can you contact our video editing specialists? Go here and ask for the "video queue" in the chat pod at the lower-right. I hope they can help! https://helpx.adobe.com/contact.html

 

Thanks,
Kevin

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