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Problems with Premiere Rush crashing while exporting

New Here ,
Dec 20, 2024 Dec 20, 2024

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I am using Rush on Windows. Before this I have never had these kinds of problems but suddenly Rush keeps crashing when I try to export a video. It always happens when the rendering is almost done and  then I am left with two seperate exported files: one AAC and the other M4V. My Rush is up to date and I tried loging out, restarting my computer then loging back in but the results are still the same. The video is only little over 3 minutes long and i have exported much longer ones before.

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Crash , Export

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correct answers 1 Pinned Reply

Adobe Employee , Dec 20, 2024 Dec 20, 2024

Hi @Magoriiiiiii,

Thanks for the question. Welcome to the forum. What happens if you let these files rest for a few minutes? I have seen this before where the audio and video files are still being joined into a single file. Give it some time after the export, and then report back and we'll continue troubleshooting.

 

Thanks,
Kevin

 

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Adobe Employee ,
Dec 20, 2024 Dec 20, 2024

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Hi @Magoriiiiiii,

Thanks for the question. Welcome to the forum. What happens if you let these files rest for a few minutes? I have seen this before where the audio and video files are still being joined into a single file. Give it some time after the export, and then report back and we'll continue troubleshooting.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Dec 21, 2024 Dec 21, 2024

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Hi,

thank you for getting back to me so fast. I let the files rest for over an half an hour - still two separate files.

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Adobe Employee ,
Dec 26, 2024 Dec 26, 2024

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I suspect the AAC audio. What device or camera are you shooting with? Let me know. A test file of your source footage would be great to have. PM me a link or put it here if you don't mind. Happy holidays.

 

Cheers,.
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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