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Project won't open

New Here ,
Nov 12, 2018 Nov 12, 2018

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While I was working on a project I got a notice that said it hadn't been saved in a while and asking me to close and open the project. Rush pretty much crashed immediately after that, and now that project won't open. When I click on it it just looks like it's loading them dumps me back to the home screen. Is my project gone? How can I get it back?

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Cloud sync , Error or problem

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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@Madelyn5C22 

 

What happens when you click on the "Oldtimers" project? Do you get an error message? 

 

Can you try:

  1. Duplicating the project? Click on the 3 dots and select duplicate 
  2. Opening the project on another device? 
  3. Do you have access to Premiere Pro?  If so, can you try opening the project from Premiere?  

 

I'm sorry for the trouble. I hope we can work through this by your deadline tomorrow. 

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New Here ,
Jun 24, 2021 Jun 24, 2021

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I dont get an error message on my computer, but I do on my phone. I have tried to dupliacte and the copy did the same thing. The screen just goes black and bounces me back to the home page. I'll try Premiere Pro. 

 

I hope so too! I hope its still in space somewhere!

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New Here ,
Jun 24, 2021 Jun 24, 2021

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No, it does the same thing in Premiere Pro

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New Here ,
Oct 18, 2021 Oct 18, 2021

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I too am having this problem, but on a Mac.  The other projects open, but not one particular one.   so frustrating!  Hours of work, gone!

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New Here ,
Oct 20, 2021 Oct 20, 2021

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Hello,

 

I've the same problem after many hours of work.

I tried all ideas to solve it from the discussion above, but still I can not open it.

It seams, that there is a major problem with Premiere Rush.

 

Kind regards

Ralf

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New Here ,
Dec 01, 2021 Dec 01, 2021

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LATEST

Hello,

 

unfortunately no response from Adobe!!

 

Please help us.

 

KR

Ralf

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