Rush freezing up

[john_1698]

Close Project is not functioning. It just freezes and I am forced to Quit the App. The program seemed to be working fine previously but now is freezing and crashing constantly. Any suggestions?

[Kevin-Monahan]

Hello @john_1698,

Thanks for the message. Can you provide the community with more information about your system/device and the media you are editing? We need to know so we can better assist you. Sorry for the hassle.

Thanks,

Kevin

[john_1698]

Thanks Kevin. I am using a laptop running Windows11, i5 core with 16GB of RAM. 

The media is HD video 1920x1080.

As I said, it seemed to be running fine since I started using it a few weeks ago. And now something sems to have happened.

What can I try?

thanks, John

[Kevin-Monahan]

Hey there, @john_1698,

Thanks for the update and the info. Your problem sounds like it's going to need one-on-one troubleshooting. Can you contact us and allow the agent to take over your machine to help fix your problem? Contact us here. In the chat pod on the lower right, ask for the video queue once you get a live agent on the chat. In fact, insist on the video queue. Those agents are on my team and are trained to assist digital video users like you. I hope the advice helps. Please return to the thread and share the solution, if you don't mind. I hope we can help you there.

Thank you,

Kevin

[john_1698]

Thanks for the offer of assistance, Kevin. Much appreciated. However, I stopped using Rush and started using Premiere Pro and it is much more stable and has no issues thus far. Same laptop, so I'm not sure why Rush stopped functioning, but using PP makes more sense anyway. thanks.

[Kevin-Monahan]

Cool. Sorry about that, but glad to have you aboard with Premiere Pro. Let me know if you have any questions about it.

Cheers,
Kevin