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rush projects disappeared

Community Beginner ,
Mar 06, 2023 Mar 06, 2023

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Hi,

All my projects disappeared from the starting screen. I didnt make any change to the files I was working on. The only thing I made was to change the main e-mail adress in my Adobe account. Im trying to contact Adobe support but cannot find any way. So I hope I can find here some clue to recover them. Thank you.

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correct answers 1 Correct answer

Community Expert , Mar 06, 2023 Mar 06, 2023

The email address that is associated with your Adobe account is known as your Adobe ID. Signing in with your Adobe ID is how you can access your projects. It sounds like changing your Adobe ID broke that link. If you can go back to using your original email address, you could see if signing in with that recovers your projects.

 

Otherwise, contacting Adobe Support to help with your Adobe ID sounds like the best option:

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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The email address that is associated with your Adobe account is known as your Adobe ID. Signing in with your Adobe ID is how you can access your projects. It sounds like changing your Adobe ID broke that link. If you can go back to using your original email address, you could see if signing in with that recovers your projects.

 

Otherwise, contacting Adobe Support to help with your Adobe ID sounds like the best option:

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Community Beginner ,
Mar 06, 2023 Mar 06, 2023

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Hi Myra,

Thank you very much for your support. I changed to my original email and it works now :))

Best wishes

Kopa

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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You're very welcome. Would you mind marking the answer correct so that anyone else with a similar issue can find the solution?

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Community Beginner ,
Mar 15, 2023 Mar 15, 2023

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Trying using all the tools to research that for you. 

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