This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade...

[Macgeekppc]

For some reason, Adobe Premiere Rush won't import a small H.265 clip. It gives me this error when it opens the folder where the clip resides:

"This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to..."

I have purchased Rush. I have uninstalled it then reinstalled it. I have signed in and out of Creative Cloud on the Web as well as the desktop app. I still get the error.

Also, the thumbnail of the clip, when trying to start a new project shows "Unable to Load Preview." When I select it and click Create, I get another error message:

"The importer reported a generic error."

Any suggestions on how to fix this?

[Max1893]

Stesso problam anche io la Z8 e drone DJI 4 mini Pro

[Kevin-Monahan]

Hi @Max1893,

See my response above: https://community.adobe.com/t5/premiere-rush-discussions/this-file-requires-the-hevc-codec-which-is-...

Thanks,
Kevin

[Max1893]

Grazie per l'informazione. Secondo te questa funzionalità verrà implementata nel prossimo futuro?

[Jonathan Simo25829376l7xo]

Old thread, but i opened the clip in microsoft clip champ and exported it.  Then its fine.  you could use any number of programs to do this.

[Kevin-Monahan]

Ah, I see, @Jonathan Simo25829376l7xo. If an application like that can fix things, the codec may have changed from HEVC to H.264. That works. Thanks for posting a solid workaround.

Cheers,
Kevin

[DarioImpini]

OK based on Peep62's comment I tried VLC and using it to import the video and resave it as an h264/mp4.  As they pointed out, evidently that process strips off whatever DMCA or licensing restriction it has on it and you can then use the file in your editor as god intended.  I will say my graphics card went balls out with the fans during the re-save so it's a pretty serious load of horse workaround for a dumb problem.  But at least it's A SOLUTION at this point.