1 Correct answer
I believe I found a fix! I reinstalled an older version of Rush. Version 1.5.54 works. The most recent (1.5.62) and the second most recent (1.5.58) both gave me the error.
You can reinstall older versions from Creative Cloud. Click the three dots beside Premiere Rush and then 'Other versions'. Install 1.5.54.
1 Pinned Reply
Macgeekppc,
Sorry! As I understand it, you are working with drone footage. The drone can shoot HEVC in a .mov wrapper or an .mp4 wrapper. If on Windows, please try shooting in the .mp4 wrapper and see if that works for you. If not, you can also try transcoding the footage in Media Encoder or freeware Shutter Encoder.
Edit: @Macgeekppc, are you using HEVC 4:2:2 10-bit footage? It's not supported. That could be the issue. Let us know. The guidance is to transcode to an editing codec or H.264 usi
...
280
Replies
Macgeekppc,
Sorry! As I understand it, the drone can shoot HEVC in a .mov wrapper or an .mp4 wrapper. If on Windows, please try shooting in the .mp4 wrapper and see if that works for you. If not, you can also try transcoding the footage in Media Encoder or freeware Shutter Encoder.
Thanks,
Kevin
By @Kevin-Monahan
Can you explain why paying for the monthly subscription allows it to work? It doesn't seem like a bug if handing adobe some money instantly fixes the issue.
.png){kind=avatar}
Hello @ProDesignTools,
Good to hear from you!
Sorry that I couldn't read this. User Voice has been deprecated for Rush by the product team. Sorry about that.
Anyone who had a Photography plan prior to October 26, 2021 actually does get the premium version of Rush, not just the starter plan... More info & details here.
I do not see Rush or Photoshop Express as part of the Photography plan. Here's what it does include: https://www.adobe.com/creativecloud/photography/compare-plans.html
If you can locate a page on Adobe.com that has info around the full version of Rush being included in that plan, be sure to let me know. I could not locate one, and from what I know, the full version of Rush is not currently included in the Photography plan. I do know that Adobe Express currently includes both Rush and Photoshop Express. See the apps available with an Adobe Express subscription here. I see there are a few sites on search indicating otherwise, but no real link to anything at Adobe.com.
@ProDesignTools wrote:
But even for those using the free starter plan, being able to import HEVC footage is not stated as a premium feature. Adobe Support would routinely tell customers who were having trouble with this error to downgrade back to Rush version 1.5.54, and that would often work.
I'd have to consult with my colleagues in assisted support to understand why they offered a solution around downgrading the version and how that would make any difference to why that worked for some customers, but not all customers. This issue seems convoluted and may have changed over time, perhaps. I can understand the confusion some editors may be having around this detail.
I am not aware of the specifics, but HEVC is not available with the trial version of Premiere Pro, so it follows that the same might hold true with any "starter" (free) version of Rush. I believe this has to do with a royalty that has to be paid for access to this codec, so free versions of any app might not have access for this reason.
@ProDesignTools wrote:
So there seems to be more to the issue... See @petergaraway 's post further up in this thread from February 2022:
I would defer to my colleague @pgaraway to respond here.
An added issue is that HEVC is not supported on Windows machines in the .mov container.
Edit: I just read that it should not matter if HEVC content is wrapped with .mov or .mp4 in versions of Rush and Premiere Pro released after 2020. Though I need to verify this with engineering, it appears that the issue is down to whether you are using a "starter" version or not. Sorry about that.
To summarize, I think this is where the situation stands, currently:
- The HEVC codec is not available for any "starter" version of Rush.
- Rush is available with the HEVC codec included a variety of paid plans, but not with the "starter" version.
- Rush "starter" version is the one people with a Photography have, not the full version. The full version of Rush is not available with the Photography plan.
I apologize about the problems that this issue has caused editors. As an editor myself, I can understand the frustration. Fortunately, there are ways to work around this limitation that aren't horribly painful. Personally, as a pro editor, I avoid editing H.264 and HEVC codecs in general (I transcode using either Media Encoder or Shutter Encoder to ProRes LT, typically) and that seems to prevent most every issue around stability and performance.
I hope the info helps.
Thanks,
Kevin
Edited for content.
Hi @ProDesignTools,
Right! Thanks for the reminder and clarification on info for those that were grandfathered in to having access to the premium version of Rush on the Photography plan.
Those that fall into that category can still contact support and get those cases resolved. I hope that those folks out there that still need to have their plan adusted can reach out to support to fix that issue. I was speaking more about the current state of issues surrounding the HEVC codec and apologize for any confusion on that.
Lastly, do you know where all the open Rush tickets which were previously on UserVoice were moved to?
The Rush product team could probably answer better as to what happened to bug reports and feature requests on User Voice and what their plans are. I would defer to them for an official response. In general, Adobe digital video and audio product teams have made the move away from User Voice beginning last year with the migration of top bugs and feature requests to these forums. Sorry that I don't have more info for you on that one.
I appreciate your post, though, and thanks for all the work you do on behalf of editors here on the forums. Have a good one!
Thanks,
Kevin
Hi @merkk,
Thanks for the response.
Thanks for getting back to me. I'm on the photography plan. I understand the paid version of rush is not included in that. But according to adobe's own page the free version of rush 'including unlimited free exports'.
There's no limit mentioned.
That's true. The "three export" limit was removed a while back, so you can have unlimited exports from the "starter" version of Rush. There are other limitations, however, like syncing across devices and access to premium content.
I don't remember if the file was .mov or .mp4. My issue however is that as soon as i paid $10 for the premier rush plan, it started working. So, clearly premier rush CAN handle whatever format the file was in since it started working as soon as i paid.
While I'm not sure of your workflow, Yes, in general, Rush should be able to handle HEVC with the paid versions on mobile devices with either container. As I mentioned in an earlier post, it's the "starter" version that has that limitation.
@merkk wrote:
If adobe wants to institute a limit on the free version so that it doesn't work with .mov files, that's fine. But i would appreciate knowing that before i've already spent the time editing a movie. The problem went away as soon as I paid the montly fee. So to me, that feels entirely like a bait and switch situation.
Sorry you feel that way. I believe the issue why it works with the paid version and did not with the "starter" version has more to do with paying royalties to the originator of the HEVC codec, and not purposefully blocking that access.
I hope the clarification helps you and others move forward with Rush and HEVC captured content. Best of luck to you.
Thanks,
Kevin
AdChoices