Unable to Add Graphics in Premiere Rush

[Elizabeth5C40]

In the desktop app, when I click the blue plus sign to add Titles, Transition Graphics, or Overlays, I select the item (i.e. Basic Title 2-Line) I get the error: An error occurred during download from Adobe Stock server. Please try again. I have closed and re-opened Premiere Rush, and also signed out of my Adobe account and signed back in. Please help!

[vthoi]

Sorry, meant to post this to the main thread: 

Can't believe this but I may have found a work around depending on one's specific Adobe subscription; I'm on an educational one, but it could probably still work. Basically, I downloaded the .mogrt file of the motion graphic that I want and have access to in Adobe Stock to my computer, and then I went the "Add Graphic" menu, clicked on the three dots, and clicked on "install template" so I could find that .mogrt file on my computer and now, I'm able to use it, I just have to go to the graphics that I have saved instead of searching in premiere rush. I think there's a bug with the way that premiere rush is connecting to adobe stock, because I would think that normally, rush would just be able to do this step for you instead of you needing to do it manually. It's a bit tedious if you have a lot of motion graphics you need to work with, but it will work, I think. I think you could also do that with any .mogrt file, as long as it's compatible with premiere rush. Not an expert, but I hope that made sense

[JungleQueen]

I purchased Premier and CC that includes Rush, but I get tagged for copyright on one video. I "heard" you have to credit FONTS now.....True VS False? 

[default0zjmate8607v]

Thank you that works.

Long way round for something in App, Adobe needs to fix this. Our students are not going to have time to do this 

[default0zjmate8607v]

thanks for the Screenshots , really helped. those options aren't on stock.adobe.com screen at first

they need to add a filter for Licensed

[Dustin Kochel]

Has there been any progress on fixing this?

[default0zjmate8607v · Accepted solution]

Hi had a call with Adobe Support - it's a bug, they're still working on it

workaround - 

1.  Go to the Rush Application and get the name of the Titles/Overlays that you plan to use in Sequence. For e.g. “Side Dashes Title”

2.    Go to www.stock.adobe.com, and search for that MOGRT and select it.

3.    Click on “Save to Library”

4.    Go Back to the Rush application and Click on “Saved”

5.    The MOGRT will be available in the list and you will be able to use it from here

[Gerald Squizard]

Hello there, I had this issue with a couple of assignments. I attempted this solution on my first assignment and couldn't figure out how to complete what you were trying to say to fix the issue. Then suddenly the title started working so I just moved on. Now on my second assignment, I picked out some new graphics I wanted to use,  then figured out everything you were saying and installed the templates but they still will not work. I opened and closed Rush a couple of times and waited fifteen minutes to make sure everything was installed but I still got the same error message. Is there a work around this?

[KLAVS]

"An error occurred during download from Adobe Stock server" is the alert message when attempting to add graphic titles and overlays to Rush project timeline. Prior to this year 2024 it used to work all the time, now it does not, on multiple devices. Are you getting this major error too?

[jonh67429057]

Im at the University of Sydney and a number of staff have been having the same issue.

[Christopher324729097y9r]

An error message popped up when I went to add a template title to my video. 

The message says "An error occured during download from Adobe Stock server. Please try again."

[defaultjan9z3cnln0f · Accepted solution]

I had this issue in our environment and it was due to mandatory permissions for the product profile in the Adobe Admin Console. It appears that you don't get the pop-up to enter these details like you would from the Adobe Stock Web portal. Once these were removed I no-longer recieved the error.