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Unable to load videos
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/t5/premiere-rush-discussions/unable-to-load-videos/td-p/11739731
Jan 09, 2021
Jan 09, 2021
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For the better part of a week I have not been able to upload any videos to edit on my rush app. Same issue from my iPad and my iPhone. It stays in "preparing media" indefinitely and often starts over. I've updated the app and shut down my devices multiple times.
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Mobile version
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Adobe Employee
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/t5/premiere-rush-discussions/unable-to-load-videos/m-p/11753185#M8305
Jan 14, 2021
Jan 14, 2021
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Hi there!
We're sorry about the importing issue. Please provide more information.
- Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
- Does it happen with particular files or is it random?
- Which device did you use to capture files?
Let us know.
Thanks,
Kartika
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NThompson
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/t5/premiere-rush-discussions/unable-to-load-videos/m-p/11753234#M8306
Jan 14, 2021
Jan 14, 2021
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Thanks for your response.. I determined it had something to do with that
particular file. Once I saved it through another program it uploaded. It
originally recorded in slow mo and I speed it up to normal not sure what
that affected but it’s working ok now
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