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Unable to preview the media

New Here ,
Jul 08, 2021 Jul 08, 2021

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Hello Everyone! I am workign on a project for my empoloyer who sent me videos and photos from an event they recently had. Everything transfered seemlessly at first but when I went backa few hours later soem of the videos and photos still play audio but there is a red screen with a ! over it. Any ideas on why it was fine at first and now I can not view it ?

 

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Adobe Employee ,
Jul 08, 2021 Jul 08, 2021

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Hi there,

We're sorry for the trouble. Are you getting issue inside Premiere Pro? If yes, then it can be happening because the media is not linked properly. Could you share a screenshot? We'll look into this.

Thanks,

Shivangi

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New Here ,
Jul 08, 2021 Jul 08, 2021

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Screen Shot 2021-07-08 at 3.05.39 PM.png

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Community Expert ,
Jul 08, 2021 Jul 08, 2021

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Moved to Premiere Rush forum.

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New Here ,
Jul 09, 2021 Jul 09, 2021

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Yes, it is rush, not pro, my mistake 

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Community Expert ,
Jul 09, 2021 Jul 09, 2021

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LATEST

If the media has moved to a different folder (example: it was locally stored in a new folder), the directory mismatch will cause this error.

When the error occurs, you can choose to replace the missing (or poorly linked) movies in the source bin.

 

BE CAREFUL to select the correct movies when relinking the media.  There is NO option (currently) to replace footage if the media is linked to a different movie. (*yes there is a workaround: here: WORKAROUND REPLACE FOOTAGE / PREMIERE RUSH)

 

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Community Expert ,
Jul 08, 2021 Jul 08, 2021

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Are you sure that is Premiere Pro?

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