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Unsupported media JPG

Community Beginner ,
Mar 09, 2020 Mar 09, 2020

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Having an issue where Rush won't allow me to import certain JPG files to timeline. On iPhone 11 pro max iOS 13.3.1

 

The funny thing is the program will allow me to import iPhone camera photos, and even JPG's from my old camera. But anytime I try to import a JPG from my Sony a7iii it gives me unsupported media error. Any help? 

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New Here ,
May 20, 2022 May 20, 2022

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Worked thank you 

 

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New Here ,
Aug 10, 2022 Aug 10, 2022

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it's a rework, totally unproduce

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Community Beginner ,
May 30, 2023 May 30, 2023

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Sorry what worked?  I cannot find your solution?  My solution was to change it to a .png file.  But how can you convert files on an ipad?

 

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New Here ,
Aug 14, 2022 Aug 14, 2022

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Greetings Al,

 

I think I found a workaround. It appears that the 4K limit as mentioned by Adobe tech-support is a soft 4K limit. In other words one of the dimensions has to be 3840 or 2160. So as an example, my drone shoots panoramas and the dimensions are 8192 x 3304. When I try and import those, I get the Unsupported media error. If I do a little math and scale that down, I can import a JPEG of 5356 x 2160. That will import correctly. And then I can do a pan and zoom effect on the photo. I used Adobe Lightroom to scale the image down. I also found that you need to select the lossless JPEG format. I hope this helps.

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New Here ,
Sep 03, 2022 Sep 03, 2022

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Why does Rush allow some jpeg images but not others with the exact same dimensions and weight?  beyond frustrating.

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New Here ,
Oct 29, 2022 Oct 29, 2022

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Sameeeeeeeee... I use a MacBook 

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Community Beginner ,
May 01, 2023 May 01, 2023

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I get this error message whenever i try to import any format (iphone, jpg, png) of a panorama picture, even when limiting the height to 1020 px.

It kind of defeats the use of a pan and scan feature since its apparently only meant for a burns effect, not actual social media photage.

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Community Beginner ,
May 30, 2023 May 30, 2023

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So this is still an issue.  What I did was open the picture in preview and coverted it to a .png.  I kep the size and everything so its definately the .JPG type (JFIF?). that didnt convert.  How can you covert images on an ipad to PNG?  does PS express do that?

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New Here ,
Feb 29, 2024 Feb 29, 2024

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This is a janky fix, but I'm on an iPad Pro and I've been getting the same error. I tried everything I could think of, nothing worked. Then I thought to open the image and screenshot it, cropping down to just the image. That worked! It's ridiculous that this is still an error in 2024 but this seems to be a workaround.

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Community Beginner ,
Mar 15, 2024 Mar 15, 2024

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As mentioned previously, it has to do with the resolution. I've used the 4K resolution of 3840 x 2160 for 16:9 is a pretty good size to use. I followed this video (specifically for iOS/iPadOS) to setup a shortcut that easily resizes images for you. The command would sit in your share sheet and you would select images like you normally would when sharing.

 

https://youtu.be/acM_dMuBThc?si=-NbQ1v5v6eysHllK

 

hope this helps!

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New Here ,
Mar 15, 2024 Mar 15, 2024

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Not bad for an extremely intensive workaround but if adobe premiere cant even read iphone photos due to resolution after all this time its just lack of attention to detail and genuinely not listening to their communtiy (people who pay them way too much every single month on the "suck me dry" cloud plan. ITS PHOTOS ON A VIDEO EDITING APP HOW CAN IT NOT HANDLE THEM?

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Community Beginner ,
Mar 15, 2024 Mar 15, 2024

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Your not wrong.

 

On a side note, Apple should make resizing just a plain ol' option instead of needing a shortcut. It's not something I'd use frequently but something that would be extremely helpful and easy without having to jump into a 3rd party app.

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New Here ,
Jun 11, 2024 Jun 11, 2024

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Same issue for me. Its now 2024 and you still haven't fixed this?!

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Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

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Hello @dallasshea,

Sorry for the error. Do you mean you cannot import a JPG from a Sony a7iii? Let the community know! (these are user-to-user forums).

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Jun 12, 2024 Jun 12, 2024

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Jpegs are from Lightroom (shot on Fuji film x100vi).

I am using another app in the meantime 

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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Thanks for the message. That's odd, @dallasshea. I could not replicate that problem. How large are the images? I was able to import a 4K image out of Lightroom. Feel free to share an image with the community. You can also send me the link by private message if you prefer. Sorry for the frustration.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Jun 15, 2024 Jun 15, 2024

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Tip that worked here....

Open your photo, pribt screen and save on your camera roll... that import again. You will moat lickely lost your quality but, its a trick that worked for me.

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New Here ,
Nov 09, 2024 Nov 09, 2024

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Hi, I had the same issue on IPad.  From Canon EOS r50 , edited on Lightroom or Snapseed , it shows unsuported format file. It looks the IPad doesn't recognise the format file. I solved it with Canva - downloaded it as jpg and it worked.

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New Here ,
Dec 12, 2024 Dec 12, 2024

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I have the same issue, so the problem was still not solved after so many years.  The easiest solution is to use other app.

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