Video exported without above rush cc ‘echoes’ track

[iano45600609]

i added the audio clip ‘echoes’ To my video, however when I rendered and exported the video, it was saved to my camera roll without The ‘echoes’ audio clips throughout. The audio is from the app‘s library. Any one now how to fix? I only have one free export left

[caroline_edits]

Hi, iano!

Sorry for the slow response, I appreciate your patience. I know this sounds like an obvious question, but does "echoes" play when you watch your project in the timeline before export?

Is your Rush app updated to the most recent version? How about your computer OS or your iOS (depending on if you're on the desktop app or mobile app)? We've had a couple of issues with OS compatibility because Apple released an update shortly after Rush was released.

I hope you still have an export left on your trial!

-Caroline

[iano45600609]

Thanks for your response!

Yes the track played while watching The timeline. My last export is gone unfortunately! I tried it again in case it was a one time problem but it persisted

Thanks for your help

ian

[caroline_edits]

I'm so sorry to hear that. I will be communicating your experience to our engineering teams in case there is any info they can learn from!

Thanks for reaching out, I hope we can get to you faster next time.

-Caroline