Why some of the graphics templates don’t work?

[Maksim_Mateush4304]

 

Working on a project on Adobe Rush and some of the graphic templates don't work. Like most of them. For example (I'm using the app on my iPhone) I press on "star title", it loads up, and then does nothing. Can someone help me? 

[Eyal_Nevo5916]

Mine shows an error usually
Classic Adobe - half baked products for a premium price

[Eyal_Nevo5916]

And when you try the feedback link this is what you get. Classic

[Kevin-Monahan]

Hi Eyal,

User Voice hasn't been active for a couple of years now. It was announced a long time ago. All support is in this forum now. Sorry about that. I have reported this issue to the team.

Cheers,
Kevin

[Eyal_Nevo5916]

Your reply just makes the entire thing funnier. if it's been deactivated why is the feedback button sending to it?

[Patakim]

same issue here

[dkearin]

I'm having the same issue!

[TheNoisecast]

Hello everyone, jumping in to say I'm experiencing the same issue and error on the desktop version. 

[Kevin-Monahan]

OK, this looks like a problem a bunch of us are having. Sorry about that. I'll look into it. In the meantime, contact us here for troubleshooting: https://helpx.adobe.com/contact.html

Thanks,
Kevin

[Kevin-Monahan]

Hi there,

I just reported the bug to the team. Sorry gang.

Thanks,
Kevin

[TheNoisecast]

Hi Kevin,

Thanks for flagging this on behalf of the community. Is there any idea as to the potential turnaround time for a fix? I know usually these things are not really not known until the issue can be replicated and a fix tested. But I also hope it's something that might be a quick fix. Any help here I'm sure would be appreciated. 

[Patakim]

Same issue here…

[stephanc59473546]

Same problem!

[Ania_TSG]

Hello!

Testing a few apps for video editing and unfortunately Adobe Premier Rush is not doing what is supposed to 😞
None of the graphics work on my iPhone. After restarting the preview window is not showing any content while playing, just black screen, works only when I change the ratio format. 
Not sure if i will be using it with these glitches.
Regards

Ania