Adobe Rush has media missing on original device

New Here ,
Jun 14, 2020 Jun 14, 2020

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Hi! I've been working on some projects and I had left them for a while, I went back to work on them (2 wks approx.) and the all of the media is grey and says media missing. This is very odd to me as I am working on the original device with the media I have used in my camera roll still. How do I fix this? I have tried resyncing media but it does not seem to work, it sometimes changes nothing or is sometimes the incorrect media and the clips all are wrong. I also don't know how to locate the files by the name in adobe rush? They show up as names like IMG_0462 and I do not know how to discern them in my camera roll like that to ensure I am resyncing the correct files. 

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Cloud sync, Error or problem, Mobile version

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Adobe Employee ,
Jul 01, 2020 Jul 01, 2020

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Hi Jennifer!

We're sorry for the trouble. Are you seeing a red screen with an exclamation mark? 

We have an article that shows some suggestions. Check here: https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html#Syncstatus

Let us know if you have any questions.

 

Thanks,

Kartika

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