It isnt recognizing my paid account

New Here ,
Sep 13, 2019 Sep 13, 2019

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I am stuck in a loop of 'upgrade to export' and 'you already have an account.' I pay the monthly membership and have only stumbled into this problem after having to do a phone factory reset and downloading Rush again.

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Adobe Employee ,
Sep 16, 2019 Sep 16, 2019

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Hello @Realinwithrachel 

 

Does Signing out of Rush and back in resolve the issue? Can you tell us what device and OS you have?

 

Thanks,

 

Peter

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New Here ,
Sep 23, 2019 Sep 23, 2019

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Thank you for getting back to me. Signing out does not help. I have a Galaxy s10

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Adobe Employee ,
Sep 20, 2019 Sep 20, 2019

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Hey there!

Checking in. Were you able to log into Rush? Happy to help you sort this out.

 

-Caroline

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New Here ,
Sep 23, 2019 Sep 23, 2019

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