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Hi there,
I'm having a major problem here: While working on my Video project in AdRush everything stopped suddenly and my Mac did a force restart. Now, I cannot enter my project anymore 😞 It just doesn’t open up at all. Seems like the file is broken. Any ideas of how to fix this without losing all these days of work?
Thanks already!
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Hi Johannes!
We're sorry about the issue. Please provide more information that helps us in troubleshooting.
Looking forward to your reply.
Thanks,
Kartika
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Hi Kartika,
thanks for trying to help here. It's really bad to lose more than a week of work because of this sudden system crash. Eversince, when i want to enter the project, it doesn't let me. It just stays on the projects overview window. No error codes, messages, nothing.
System specs:
- macOS catalina 10.15.7
- 16GB Ram
- 2,3GH 8-core Intel Core i9 processor
Footage to be edited:
- iphone X & iPhone 11 Pro: 4K 25f/s; Format: .mov (quicktime movie)
- Mavic Pro drone 4K 25f/s; Format: mpeg-4
- GoPro 7 4K timelapses & 25f/s; Format: mpeg-4
- Canon 5D IV 4K 25f/s; Format: .mov (quicktime movie)
Any suggestions of how this project can be recovered?