Application error - an exception unknown software exception occurred

[Reckingerq]

Hello,

I have a big big problem with Robohelp HTML X5.0.1.
I have created a project of about 100 Mb size.
First, it takes a lot of time to open (but I have read on an other message that this is not abnormal so I can live with it!) but my big problem is that Robo crashes quite often when I modify the project.

I have noticed that this happens when I delete words of return-carriage mark ("ENTER" marks). I can delete 1, 2 sentences and then when I delete the 3d : it crashes.
I get the error "RoboHelp HTML - My project : RoboHTML.exe - Application error : The exception unknown software exception (0xc000001e) occurde in the application at location 0x039d8c5c. Click on OK to terminate the program. Click on CANCEL to debug the program."
I then click on "OK" and I receive a second message : "The instruction at "0x0a60e257" referenced memory at "0x00000011". The memory could not be "read". "
I click on "OK" and RoboHelp closes and I lose the work I have done so far .
I have already:
- desinstalled the software by following the procedure described on this website (diving into Regedit...);
- re-installed the software a lot of times (about 5 times!);
- I have desactivated the "background running programs" such as my anti-virus software;
... and I still get the same application error.
Please help me!

[Peter Grainge]

Welcome to the forum.

1] Was RH installed on your PC using your login with admin rights attached at the time of installation or was it installed by IT using one of their logins?

2] Is your project on your hard disk or a network drive?

[Reckingerq]

Hi Peter,

Thanks for your quick response.
1. I installed Robo with Admin rights (and I'm also using Windows XP on administrator mode);
2. My project is on my hard disk --> local mode.

Maybe my XPJ file is corrupted therefore, I am following your advices to regenerate the XPJ and CPD files (found on your website) : I have already generated a CHM file, I have deleted the CPD and XPJ files and my computer is now opening the HHP file. Maybe this will help... I will keep you posted.
In the meantime, if you have other ideas, they are welcome!

[Peter Grainge]

If you still have problems, try opening one of the supplied projects and see if that has the same problems.

[OLH_DEVELOPER]

Hello,
I have the same problem with RH 6 it terminates, the following is displayed:"the exception unknown software exception (0x4000005) occurred in the application at location0x781346b6" and the only option is click OK to terminate the program.
Any ideas?

[Guest]

Hello all,

Is there anything in this thread that might be of use.

Hope it helps,

Brian

[OLH_DEVELOPER]

No.

[Linux Rules]

Hello OLH DEVELOPER -

Try reloading .NET 1.1 Framework plus all of the updates and security patches (will require numerous reboots/restarts) and see if that helps.

Regards,
GEWB

[OLH_DEVELOPER]

Hi all,
I removed the process"CiceroUIWndFrame." responsible for "Speech and Handwriting Recognition" part of Office XP.I do not receive this error anymore.
Take a look at this site for the instruction on how to remove it:
http://www.attention-to-details.com/newslog/391-remove-cicerouiwndframe-to-avoid-crashes.asp

[Linux Rules]

Great work OLH!!!!

Please consider marking your solution so others can search/find/benefit a little easier.

Regards,
GEWB