Browser Issue

[Sonal_Mehta]

When I view the WebHelp in FireFox, the frame border (horizontal top frame) does not display properly, but it displays well in Internet Explorer.

What do I do to get the frame in FireFox?

[Willam van Weelden]

Hi,

Can you add a screenshot of your problem and describe what exactly is wrong?

Greets,

Willam

[Sonal_Mehta]

Attached are the two screenshots. One with frame in IE and other without frame in Firefox. I have marked the frame as red so that you can see it is absent in Firefox screenshot.

[Willam van Weelden]

Hi,

Do you have this problem only with this project, or also with other projects?

Try making a new project and generate an output with the skin you use. Does it have the same problem?

Greets,

Willam

[Sonal_Mehta]

Thanks for the prompt replies. I am facing this problem in all the RoboHelp projects. I tried creating the new project using the same skin but the problem still persist .

[Willam van Weelden]

Hi,

Can you add the new project and the skin files (in a zip). I'll take a look at it.

Greets,

Willam

[Sonal_Mehta]

Thanks William. Attached is the zip file of the project.

Regards,

Sonal

[Willam van Weelden · Accepted solution]

Hi,

I solved this for Sonal, but this is for everyone's information.

WebHelp doesn't have a separation bar in any default skin. I haven't found a way to add the separation bar by changing the skin files, however, you might add the bar by modifying the output files. (Only glanced at this.)

To add a separation bar, I simply added a transparent gif to mimic a border. This works fine for all browsers. One minor setback: The positioning of the buttons in non IE browsers is to the bottom of the frame, so you can't see the border under the active tab.

Greets,

Willam