Cannot build PDFs - Check Java Installation

[michelled60596123]

Hi

I am using RoboHelp 2020.5.71 and I cannot generate PDFs. I get the following message:

Failed to generate test. Java installation could not be verified. See output logs for more details.

Can anyone help me please?

Thanks

Michelle

[Jeff_Coatsworth · Accepted solution]

See Peter's page on this - https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/outputs_pdf.htm

[michelled60596123]

I fixed it by installing JRE!

[Jeff_Coatsworth]

So Peter's site had the answer?

[Erwin.Timmerman]

Yes. At first it didn't work, but it turned out that JRE 32-bit was installed even though I had specifically downloaded the 64-bit version. Or so I thought, apparently. Anyway, reinstalled as 64 bit, entered the environment variable and it worked.

[ChadPink]

I had to install the 64 bit version as well. Thanks for this reply.